Re: [情報] 關於最近盛行的"雞翅文"
刪光~
* 消費者指定部位,但店員當下無法滿足需求(缺貨等...)因而被斥責 => 消費者的錯。
(買賣不成立不必惡言相向)
* 店員在消費者無特別要求的情形下提供"一堆(M的麥脆雞=2塊)"雞翅被斥責
=> 店員的錯。(不符合常態消費預期結果)
* 店員在消費者無特別要求的情形下提供一堆雞腿or雞胸or... 被斥責
=> 店員的錯。(不符合常態消費預期結果)
* 店員在消費者無特別要求的情形下提供"正常比例(M的麥脆雞中為一塊)"雞翅被
斥責 => 消費者的錯。
* 店家不提供指定部位服務被斥責 => 消費者的錯
消費者直接向店員理性(非謾罵)抱怨 => 正常,身為第一線服務人本當接受客戶意見,
消費者不必特地找客訴管道。
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