Re: [問題] 手錶保養要求不要拋光結果被通知已拋光

看板watch作者Wayne5 (Wayne)時間5年前 (2019/04/13 14:11)推噓23(23推 0噓 17→)

留言40則, 24人參與討論串3/4 (看更多)

跟大家報告，很遺憾.. 4/10至今沒有任何後續官網和101 IWC都沒有不知是不是官網feedback系統有什麼問題連"我們收到您的feedback了，將內部了解後回覆您" 這樣的回應都沒有將再寫一封feedback去質疑 On APR 10, I issued the below feedback at this feedback system. Three days passed, I have not received any reply. I do not know what went wrong. Does this feedback system work?? ※ 引述《Wayne5 (Wayne)》之銘言： : 努力寫英文信去官網的FEEDBACK反映了希望總部能給予適當處理 : English is not my first language, but I am going to try my best to describe : the whole situation that disappoint me so much about the brand of IWC which I : Iove. : Location: Taipei 101, Taiwan : Repair reference number: XXXXXXXXX : Customer repair number: XXXXXXXXX : I purchased my IWC 型號 in 2013. On March 16, I found : something weird of my watch and thought it’s about time to do the : maintenance. I went to Taipei 101 IWC boutique for the service, the : maintenance fee is not cheap I have to say. However, I trust the brand, so I : still brought it to IWC. : I DO NOT want my watch to be POLISHED, so I told the Boutique Manager Sammi : Wu about it SEVERAL times SEARIOUSLY. Moreover, I also told the lady who key : in my repair receipt about it AGAIN. Totally, more than five times I : remember. Because I concern and care it so much. And I double check my repair : receipt to make sure the special note is being put on it black and white. : I believe it is not an unique request(NO POLISHING), many people do not want : their watch to be polished. We want our watches in their original shapes. I : believe IWC as a prestigious watch maker knows it and respects it. : Today, April 10, I received a phone call from Boutique Manager Sammi Wu, : saying that she is sorry that my watch is being POLISHED. I was shocked! And : do not know what to say. Sammi Wu offered me a discount of maintenance fee, : from around NTD 26,000 to NTD 21,000. I have to say I can not accept it. Then : she asked ”What can you accept?” I really do not know what to reply, I : just want my watch back. I said I want a new one since a polished one can not : go back to original as my understanding. It is also acceptable if IWC can : change the case and bracelet which are being affected(but I remember being : told that the material is not available). Boutique Manager Sammi Wu sayed she : need to discuss internally with company. : Then about two hours later, a gentleman who is Maintenance Manager called me, : saying sorry that it’s IWC’s fault, and offering 50% discount of : maintenance fee. I can not accept and ask him to think in my shoes and my : situation, he said he totally understand, and would also be upset if he face : the same situation. After that, Free of Charge is being offered to me. I : replied that I can not accept it. : I have to say both Boutique Manager Sammi Wu and Maintenance Manager are : polite and with good attitude. But their solution is just not acceptable to : me. : I WANT MY WATCH WITHOUT POLISHING BACK. I want a new one since a polished one : can not go back to original as my understanding. Or IWC can change the new : case and new bracelet which are being affected. (but I remember being told : that the material is not available). : Dear IWC, as a prestigious, historic watch maker and brand, please tell me : what you can do to help me. I hope contacting the headquarter directly can : help me on this case. I hope IWC is a brand that can be trusted as I always : believe. : ※ 引述《Wayne5 (Wayne)》之銘言： : : 題外話： : : 分享一個之前自己遇到的LV案例 : : 買了個LV包，用了兩年 : : 兩年之間背帶不時會掉下來很難形容 : : 總之應該是扣環的因素 : : 起初並不以為意後來久了受不了了 : : 兩年後回專櫃送修已經用了兩年喔！！ : : 檢查後LV說是扣環的瑕疵 : : 同款產品已經對扣環進行了修正 : : 我可以換這個同款修正後的產品 : : 或是換等值商品 : : 這個處理方式遠遠超乎我的預期 : : 其實他只要換新的扣環給我我就很滿意了 : : 結果在櫃員的鼓吹下我換了另一款產品 : : 櫃員說反正已經用兩年了不如換換口味 : : 也剛好有喜歡的產品就這樣換了 : : 真心覺得LV在這方面真的超屌 : : 之後都會向朋友推薦 : : update 4/10 5pm: : : 最初業務說減免5K保養費 : : 剛剛維修部(應該是主管)打來說可以保養費半價 : : 我再度重申我的立場 : : 之後又加碼說此次保養免費 : : 我依網友推文的建議說那能否換殼/換錶帶 (反正換有影響的部分) : : 維修部主管給我的感覺是滿腦疑問 : : 先說是聽不太懂我的意思，後來大概懂了 : : 說，他那邊沒有料，不然就要送回歐洲原廠看原廠怎麼處理 : : 我問，那要多久，他說不知道，shipment可能要很久時間 : : 最後我就跟他說就還是回業務端系統處理吧 : : 我也不想重複的話再講第二次 : : 對方態度良好也誠懇承認疏失 : : 也表示理解我的立場如果他是我也會很生氣 : : 但FOC(應該是free of charge)是他的權限能做的最大限度了 : : 以上更新狀況 : : 手錶保養要求不要拋光結果被通知已拋光 : : 前幾天接到了這個令我相當生氣、難過的消息 : : 先不講品牌只能說算是中高端到高端的品牌 101有專櫃 : : 拿錶去101專櫃保養，因我希望保有錶的原型，一而再再而三的要求”不要拋光” : : 講了至少三次以上，而且跟兩個不同人講，維修保養單上也有註記 : : 我想這不是什麼特殊的要求，相信很多手錶愛好者甚至玩家都有這樣的需求 : : 希望保有手錶原本的形體 : : 而且”拋光”這個動作是不可逆的我的愛錶要怎麼辦 : : 接到業務來電，跟我道歉，並說可以減收保養費用數千，問我能否接受? : : 我當然不能接受 : : 業務問我怎樣能接受，我說因為拋光是不可逆的，那就換一支錶給我 : : 他可能覺得我的要求很過分，有笑了一下，說，這支錶停產了 : : 然後又說，這是維修部的問題，坦白講就算有庫存也不可能換給我 : : 公司政策不允許 : : 我說公司政策是你家的事 : : 今天我相信原廠，花高昂的費用去原廠維修，講了多次不要拋光也有白紙黑字維修單 : : 今天維修的不好，比如說不准之類的，我也只能摸摸鼻子拿回給原廠重修 : : 畢竟還是能處理的但拋光不是啊拋下去就沒了 : : 最後業務說他再幫我向維修部爭取看看維修費用的減免能否更多可能就再多幾千吧 : : 我跟他說這不是我要的 : : 他反問我那我想要怎樣就陷入鬼打牆了 : : 最後就是一般協商的老劇本，業務說再跟公司討論看看 : : 坦白講，這個業務也是無辜，其實他該做的都做了，是維修部出包，自己也是業務，所 : 以 : : 也是盡量心平氣和的跟他講，跟他說如果自己不能處理就往上報啊 : : 請問各位先進/前輩我該如何保障自己的權益 : : 真的滿難過的難道我們買家就只能這樣接受嗎? 不應該是這樣吧? -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 118.166.138.115 ※ 文章網址: https://www.ptt.cc/bbs/watch/M.1555135912.A.D37.html

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Beachboy

04/13 14:13, 5年前 , 1^F

04/13 14:13, 1^F

※ 編輯: Wayne5 (118.166.138.115), 04/13/2019 14:17:25

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puretruthson

04/13 14:22, 5年前 , 2^F

04/13 14:22, 2^F

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biaw

04/13 14:28, 5年前 , 3^F