[新聞] 誤點換車須補票 乘客轟:台鐵坑人
http://www.libertytimes.com.tw/2013/new/feb/20/today-life4.htm
〔記者曾鴻儒/台北報導〕台鐵列車誤點,旅客行程延誤,被迫改搭其
他列車還得補票?台鐵坦言,現行規定確實如此。鐵道專家則痛批,準
點是運輸業最起碼的承諾,台鐵誤點還要乘客補票,太墮落!
台鐵東幹線一票難求,為舒緩東部自強號運能壓力,台鐵近年推出多
班台北、花蓮間直達復興號或區間車,並以優惠票價吸引旅客,由於台
北到花蓮僅需二個半小時就可抵達,票價也僅二百元,很受旅客青睞。
延誤轉乘還被迫補差額 乘客一肚子火
但因花東線目前仍為單軌,列車容易誤點,台東前往台北旅客因列車
誤點,導致無法順利在花蓮轉乘復興號的情況,也越來越多。
有讀者投訴指出,過年前從台東欲前往台北,原打算自台東搭乘莒光
號至花蓮,再從花蓮轉乘直達復興號前往台北,但所搭乘的莒光號誤點
,抵達花蓮時,復興號已開走,他只好繼續搭乘莒光號北上,途中卻被
要求補票,最後補了一百四十元北花差額。
他氣憤的表示,他是因台鐵列車誤點,才無法順利搭上接駁的復興號
,最後比預訂時間晚了快一個小時才抵達台北,還得多花一百四十元,
台鐵簡直坑人。
鐵道專家也批太過分 竟好意思要求補票
鐵道專家洪致文也痛批台鐵「太過分」。他直言,在國外,運輸業者
一定負責到底,不僅要將旅客送往目的地,還得幫忙找到座位,旅客根
本不需補票,台鐵竟好意思要求補票。
洪致文說,早年台鐵有許多「指定轉乘」列車,做法就和國外一樣,
但現在台鐵指定轉乘的列車所剩無幾,關鍵在於台鐵誤點情況已經嚴重
到讓台鐵本身都失去信心,不敢承擔風險,乾脆不開指定轉乘列車。
台鐵坦承東部誤點頻 允增指定轉乘車次
台鐵運務處長杜微表示,依現行規定,此類狀況確實需要補票,而東
部此類誤點情況也確實會越來越多,在花東線鐵路電氣化通車前,會先
設法增加指定轉乘車次,減少旅客困擾,也會加強提醒旅客如安排非同
車次轉乘,最好先預留足夠時間。
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