[情報] NZXT H1 Case 安全問題警示，下架/招回?

看板PC_Shopping作者SamZJ (SamZJ)時間3年前 (2020/11/29 13:10)推噓21(22推 1噓 16→)

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目前歐美正在過火雞節的當下，美商恩傑發表了NZXT所附的PCIE延長線固定在PCB上的螺絲可能產生火花燒機，並提出了寄送維修套件(螺絲) 的解決辦法，目前的建議是即刻關機直到收到維修套件為止，目前還在跟美國消費品安全委員會(CSPC)討論下一步作法是什麼在此呼籲有用NZXT的鄉民趕快關機啊，雖然目前只有少於10台發生的案例目前原價屋還是有上架，還在組裝的鄉民趕快停止啊，不知道Youtuber 網紅們甚麼時候會出來呼籲安全?都燒機了竟然還沒全面招回換機或維修? 以下新聞來源https://blog.nzxt.com/details-on-h1-case-safety-issue/ WHAT’S GOING ON? We’ve identified an issue with the H1 case where a short on the PCIe riser cable connection can lead to a potential safety hazard. This issue has currently affected fewer than ten H1 cases. To be extra cautious, we have paused sales on NZXT & NZXT BLD and asked resellers to temporarily pause sales as well while our engineering team is confirming the issue and preparing a solution. WHAT IS THE PROBLEM? We have identified that the two screws that attach the PCIe Riser assembly to the chassis may cause an electrical short circuit in the printed circuit board (PCB). Repair kits are being prepared that include two new screws that address the issue along with instructions to replace them at home. WHAT CAN CUSTOMERS DO? While we have identified this issue as an extremely rare occurrence, the absolute safest approach is to power-down your H1 until a kit is sent out to you and the repair is made. We will be taking customer information and providing early repair kits as soon as this upcoming week. These kits will allow users to make the repair at home by replacing both screws that attach the PCIe assembly to the case. Customers can reach out through our H1 dedicated contact channels included below for more information. WHAT ELSE DO CUSTOMERS NEED TO KNOW? We are working closely with the US Consumer Products Safety Commission (CPSC) and the proper global authorities to ensure that we are doing everything we can to help NZXT customers. The CPSC’s function is to help people use products safely and we have been adhering to their strongly recommended schedule for releasing information to our suppliers and to the public. We take this issue seriously and are working as quickly as we can to address it. HOW DO CUSTOMERS GET IN TOUCH IF THEY HAVE ANY OTHER QUESTIONS? We appreciate everyone’s patience. For direct contact, customers can contact our Customer Support team via the provided number and email address. Please direct inquiries regarding the H1 Issue to: Phone: 1-888-965-5520 (Mon – Fri, 8am – 6pm PST) Email: h1support@nzxt.com -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 114.33.136.150 (臺灣) ※ 文章網址: https://www.ptt.cc/bbs/PC_Shopping/M.1606626627.A.32F.html

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nk950357

11/29 13:11, 3年前 , 1^F

11/29 13:11, 1^F

※ 編輯: SamZJ (114.33.136.150 臺灣), 11/29/2020 13:11:55

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DsLove710

11/29 13:14, 3年前 , 2^F

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MK47

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