[新聞] 咖啡廳喝水要再加3元? 民眾控訴不合理消失
媒體來源:
三立
https://goo.gl/0uJKve
完整新聞標題:
咖啡廳「喝水要再加3元?」 民眾控訴不合理
完整新聞內文:
到咖啡店消費,多半店家都會免費提供白開水。不過有民眾投訴,他和朋友到連鎖咖啡店
用餐想拿4杯水,業者卻回覆他,按照公司SOP只能免費提供2杯,額外的必須加收杯子的
費用,讓他覺得實在不合理。不過詢問業者表示,當天是內用杯數量不夠,客人也可以拿
喝完咖啡的杯子免費裝水,如果要多拿一個塑膠杯,考量環保問題才會收3元。
買杯咖啡坐在店裡聊是非,不過消費者投訴只是想要一杯水,居然要多掏錢?
投訴人林先生:「為什麼4杯水就要多收錢?這個不合理嘛,台北市沒有任何一家咖啡廳
這樣。」
4個大人在連鎖咖啡店點了飲料和蛋糕,想另外跟店員要4杯水,店員卻這樣回覆。
投訴人林先生:「只有免費提供2杯水,我們有4個人就必須要付4個人的費用。我說你是
不是要我選擇跟你投訴呢?他說誰在乎。」
消費者火大了,乾脆跑去隔壁超商買水。但業者也出面滅火解釋,通常會拿「內用杯」裝
水給客人是免費的,但當天內用杯數量不夠,建議客人可以拿喝完咖啡的杯子裝水也不用
錢,但如果要多拿一個塑膠杯,考量環保問題必須多收3元。
遭投訴店家店長Allen:「這個是可以重複使用的,所以我們不收費,但如果顧客想要再
額外需要一個水杯的話,我們會使用這個水杯多收3塊錢。」
民眾:「因為都已經消費了,應該是要免費提供水。」
民眾:「我是覺得其實3塊錢是還好啦。」
3塊錢買個水杯能不能接受?民眾感受不同。業者考量環保,消費者卻奇摩子不好,鬧得
雙方都不愉快。
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