Re: [分享] Conrad Tokyo Bay view Suite[HH]
看板points作者howardntucxh (德文!日文!Kame!)時間8年前 (2015/09/10 17:53)推噓10(10推 0噓 48→)留言58則, 17人參與討論串3/3 (看更多)
首先跟各位版友道歉,
抱歉讓大家看笑話了,
但不得不說這一連串的事情還真像一齣精采的連續劇。
先不談我還沒對他們昨日的如福爾摩斯辦案精細地調查報告做回覆,
總部就已經假設我大概是得到滿意答案的寄了結案信來表示:
"希望問題都有解決喔!"
(可能內部設定回覆後12hr內未再接獲新信,就是問題暫時解決的意思)
昨晚夜裡收到HHonors帳戶內這三晚的 points結算總表,
只給了12200的 base points 跟1220的 miles (我選p&m的方案)
但根據Conrad事後補寄給我的帳單(抱歉可能要麻煩大家放大一下)顯示,
我總消費額是 177,087 YEN (前兩晚115,160 YEN, 第三晚61,927 YEN)
怎麼算base points和 miles應該都落在至少14500~15000 及1450~1500間,
就算有少一點,也不會差到三千點這麼多。
在星期一我寫了抱怨信跟他們要帳單收據後,
他們回給我這張號稱叫"Room folio"的東西:
https://imageshack.com/i/f0wXcHzMj
https://imageshack.com/i/pcF7xAHej
上面註明是九月八號才開出的,
上篇文章中那個經理道歉並掛保證說這事情再不會發生(就是晚開收據的事),
消費的帳目也就如同該張收據所示。
於是我就拿著這張Conrad Tokyo事後開給我的收據寫信去總部問說,
根據我的消費總金額,
怎麼樣都算不出來12200點這個數字,
base points明顯有短少2000~3000點。
請他們根據我的收據上的消費金額,
重新算一遍這三晚的base points給我看看,
如果真的事我算錯,那我認了。如果有少,請補給我。
他們的回答令我傻眼:
"你信內所附的收據內顯示金額並無法反映你實際消費的金額"
"實際消費的項目與金額,我們會已要求飯店整理後再跟你聯絡並提供給你"
"請你拿到實際的消費收據後再附給我們做點數確認"
我看完這封信的解讀是,
總部就該收據的形式上審查,
認為這收據內容並非完全真實,恐與實際所消費的帳目不相符。
貼上回信讓大家瞧瞧:
Dear Mr. Chen,
Thank you very much for your reply. Regretfully, the information attached to
your email does not reflect the total amount spent at the Conrad Tokyo from
September 3-6.
As only the hotel has access to complete billing information, I am sending a
request to the hotel so they may provide you with your itemized folio. I have
asked that they communicate with you at (我的電子信箱地址) regarding this
request.
Once you have received the folio please attach it in a reply to this message,
and we will be able to assist with posting the applicable points. I sincerely
apologize for the delay this may cause.
If there is anything else we can assist you with, please do not hesitate to
contact us. For immediate assistance, please click on the link below for the
contact number of the Hilton Worldwide Service Center location nearest you.
http://hhonors3.hilton.com/en/support/index.html
Best regards,
Quandra C.
Email Coordinator
Customer Care Email Department
Hilton Reservations and Customer Care
www.hiltonworldwide.com
我看完這封信,
我只想說,我的天哪!Conrad Tokyo這倒底是一家什麼飯店??
連收據也要動手腳嗎?
退房時請求給帳單卻不給我帳單,
回國後寫信去要帳單,
補寄來的帳單卻是與實際消費帳目不吻合,且未能反映實際所消費總額的版本,
(前封信裡飯店負責人員還保證帳目沒問題,大家也都看到了)
所以到底是想A顧客的錢還是想A顧客的點數??
還是因為顧客提出抱怨所以在帳目點數上動手腳??(諒你也不敢)
到底你在我的信用卡上扣了多少錢??
這真是太誇張了。
--
※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 1.162.85.19
※ 文章網址: https://www.ptt.cc/bbs/points/M.1441878802.A.ED2.html
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