[住宿] Airbnb MERS退費*詳見內文

看板Korea_Travel作者chobitstears (嘍)時間9年前 (2015/06/25 15:24)推噓5(5推 0噓 3→)

留言8則, 4人參與討論串1/2 (看更多)

原本預計7/10-19去首爾其中五天是在Airbnb上預定住宿原本訂到的就是退訂政策靈活的民宿 (預訂日期前取消>>除了Airbnb服務費之外全額退) 房東建議我如果想要連服務費都退,可以寫信給Airbnb 以下是我自己摸索出來的聯絡方式 (我是用中文版的網頁) 首頁> 聯繫Airbnb> 預定> 更改或取消> 更改預定*> 向社區成員提問 (*因為取消的欄位沒有訊息框可以填寫,更改預定下面的"向社區成員提問"才有,所以我就選了更改) 我在六小時以內就收到客服回信了內文大意是說可以連Airbnb的服務費都一併全額退費不過他有強調是退費標準是依個案審核,不是所有首爾住宿都會全退但無論如何如果也有板友是在Airbnb上面訂的住宿想取消, 可以先申訴看看優雖然手續費大概就幾百塊但幾百塊也是錢啊~~~~ 總之他們這次處理態度好又有效率,讓我以後會想要繼續用Airbnb haha 以下附上回信全文: Hello Sophie, Thank you for reaching out to Airbnb. I am Rennette from the Trip Experience Team and I am glad to assist you. I've understand that you would like to cancel your reservation with Sarah (Reservation no: 48PDZB) due to MERS. I have check the reservation, as it is a flexible cancellation policy, you will be able to get back a full refund except for the guest service fee. After carefully reviewing, I have decided to refund you the guest service fee. However, do take note that it's a case by case review, as not all MERS related bookings are subjected for a refund. Do let me know if I can help you with the cancellation. Waiting for your reply soon. :) Cheers! Rennette T www.airbnb.com/help -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 15.211.131.254 ※ 文章網址: https://www.ptt.cc/bbs/Korea_Travel/M.1435217091.A.F01.html

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serina3416

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