Re: [問題] 德國amazon 退貨?
※ 引述《raingrove (六草)》之銘言：
: 大家好 我是amazon新手
: 從德國amazon 上的賣家買了不銹鋼鍋 但收到貨時，外箱完整 ，但打開商品都撞凹了!
整
: 個很頭大，正跟德國賣家聯繫中...
: 想請問遇到這樣狀況，該怎麼處理，有辦法退貨退款並退運費嗎?
: 再請問amazon 30天 退換貨應該是指收到貨品在開始算吧?
: 再請問 退貨是直接拿去郵局 要付郵資嗎?
: 希望有交手過類似狀況的版友能提供經驗
: 感謝您!!
事情有了發展，因為賣方一直迴避退貨退款 於是向亞馬遜申訴 ,官方回應如下:
I apologize very much for the inconvenience!?
You did the right thing by contacting the seller, and I regret that this didn'
t resolve your concerns.?
I have submitted a claim on your behalf for your order (The order number can b
e found in the subject line of this e-mail.) We will now validate the claim. Y
our credit card will be reimbursed directly for EUR EUR 含運金額 upon a positi
ve validation.
Claims generally take from 1-2 weeks to process; you'll receive an e-mail noti
fication when it is complete.
訂單裡是出現已經在跑 a-z保證的流程
是代表亞馬遜要直接退款的意思嗎?
還是亞馬遜要跟賣家喬?
我還需要再跟賣家聯繫嗎?
還是就等亞馬遜給我回覆?
請有經驗的大大 幫小弟解惑
感謝!!
--
※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 42.71.76.170
※ 文章網址: https://www.ptt.cc/bbs/IntlShopping/M.1432889142.A.892.html
※ 編輯: raingrove (42.71.76.170), 05/29/2015 16:46:35
※ 編輯: raingrove (42.71.76.170), 05/29/2015 16:48:33
※ 編輯: raingrove (42.71.76.170), 05/29/2015 16:49:03
※ 編輯: raingrove (42.71.76.170), 05/29/2015 16:50:37
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