Re: [新聞] UA超賣機位強拉乘客下飛機乘客受傷消失

看板Gossiping作者sarada時間7年前 (2017/04/11 08:33)推噓22(22推 0噓 23→)

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※ 引述《minabeauty (mina)》之銘言： : 航空公司為了確保座無虛席 : 超賣是很常見的事 : 其他家航空公司我不知道 : 但被踢不見得完全是random抽籤的 Chicago Tribune 這篇報導有說明航空公司怎麼踢人隨便翻譯一下 http://fw.to/Iytv9jH Airlines bump passengers off overbooked flights all the time, but it's rare for them to do so after passengers are already in their seats, said Brian Sumers, airline business reporter at travel industry website Skift. 航空公司超賣踢人情形很普遍但乘客坐定才踢人很罕見 "If you do it by the gate, you may make someone very upset, but you're never go ing to get in a situation where you need to forcibly remove them," Sumers said. 航空公司在登機口踢人可能得罪人但至少不會淪落到強迫下機情況 It's also unusual that United was unable to find passengers willing to give up their seats in exchange for the travel vouchers. 這次UA找不到乘客自願放棄座位換折價券的情況也很罕見 Travel industry analyst Henry Harteveldt questioned why United didn't simply offer a larger sum."Everybody has their price. If they had allowed the agent to offer a higher incentive, we may never have heard about this," said Harteveldt, founder of Atmosphere Research Group. Hobart said United tries to come up with a reasonable compensation offer, but "there comes a point where you're not going to get volunteers." 有分析師質疑為何UA不給多點補償 UA發言人反駁他們試著提供合理補償但就是沒自願者 At that point, United's contract of carriage says the airline can select passengers to bump to a later flight, based on a priority system that can take into account how much passengers paid, how often they fly, whether missing that flight could affect a connecting flight and how early they checked in. People with disabilities and unaccompanied minors are generally last to be bumped. UA說他們系統踢人優先順序是依據乘客付款金額搭機頻率是否影響轉機報到時間身障和無伴弱勢是最後才會被踢的 Usually, passengers — however angry — comply with the airline's orders. But even if it's an unusual situation, it raises questions about what rights passengers have when being removed from a flight against their will, Harteveldt said. 通常乘客不爽還是會乖乖聽話但即使出現罕見情況浮現的問題是乘客不願被踢時他到底有何權益 "I think United is going to have to take a look at how it handles involuntarily denied boarding when passengers are already on the plane," he said. Even if United was following all its policies to the letter, the situation calls for some flexibility in offering extra compensation or considering moving to the next name on the list when a passenger flat-out refuses to budge, s aid Harteveldt. 為何這次UA在提供額外補償方面完全沒彈性也沒考慮踢人名單內下個順位的乘客阿哉 -- 最後也是我的疑問危機處理負分也就罷難道踢人名單內完全沒人選可踢了嗎補充CNN訪問機上旅客當時情況原本亞洲醫生夫婦對下機沒意見但得知UA安排的是隔天下午2:30班機醫生發現他得上班所以拒絕了然後就被航警硬拖走 10分鐘後血流滿面的他回到走道驚嚇到喃喃自語然後又被帶走送上擔架（CNN主播聽到這邊大搖頭） -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 36.230.248.208 ※ 文章網址: https://www.ptt.cc/bbs/Gossiping/M.1491870809.A.FD9.html

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