蘋果日報 http://goo.gl/wi41n
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太智障 網站退貨單寫按摩棒
20公分最大尺寸 粉領見男收貨員超窘
【投訴組╱新北報導】
一名體形嬌小的三十五歲輕熟女,在Yahoo!奇摩購物中心網購情趣用品按摩棒,
收到商品發現尺寸過大退貨,業者在退貨託運單竟直接載明商品名稱「日本ARMS.
男子高校生逼真按摩棒-高階」,害她面對收貨男性物流員又羞又氣,不滿業者
違反銷售網頁承諾,在商品外包裝提及「情趣」字樣及品名。消保官及律師批評,
業者做法明顯疏失,不可取。
家住新北市的女子向《蘋果》投訴,為增進情趣及給男友驚喜,三月中在Yahoo!
奇摩購物中心買按摩棒,因首次購買,特地選較普通無特殊花樣的按摩棒,照圖
示分別有大中小三種尺寸,她先下訂購買,以為業者會再確認型號,不料直接出
貨最大尺寸,她直呼:「我差點被二十公分長的按摩棒嚇死。」決定退貨。
「還有誰敢再買」
她說,業者派一名男性物流人員到她公司取件,對方交給她退貨收執聯時,帽子
壓得超低、不敢正眼看她,她當下覺得奇怪,一看託運單收執聯,赫然發現業者
將按摩棒品名寫在上面,害她超窘迫,明明銷售網頁明載商品外包裝不會有任何
情趣字樣及品名,業者竟沒遵守,幸好沒被同事發現,她抱怨:「出貨時有隱藏
商品名稱,退貨竟大方公布,太智障了,誰敢再買!」
奇摩:檢討流程
供應商澤豐國際宋姓負責人表示,販賣情趣用品多年,很重視消費者隱私,「不可
能搬石頭砸自己的腳」,雖由澤豐出貨,但退貨是由通路商Yahoo!奇摩處理。
Yahoo!奇摩電子商務部行銷經理宋汝萍解釋,在收執聯上註明商品資訊,
是供物流人員與消費者核對,以確保退換商品正確性,避免延誤退貨程序,
除物流人員與消費者外,不會經手第三者。她強調,此做法非僅針對情趣商品,
由於目前僅這名消費者反映,會再討論退貨流程。
行政院消費者保護處簡任消保官張英美說,業者違反售貨頁面承諾,在退貨託運
單寫出品名,明顯有疏失,即使是個案,仍涉《民法》過失侵權行為,實不可取。
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好想看這位OL長怎樣XDDDD
應該只有蘋果記者、攝影或是快遞人員看過吧
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◆ From: 49.158.102.21
※ 編輯: IAMNIKON 來自: 49.158.102.21 (03/29 15:06)
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