[情報] 始祖鳥原廠送修現狀

看板outdoorgear作者angenieux (Charlotte)時間4年前 (2020/04/09 02:36)推噓19(19推 0噓 11→)

留言30則, 20人參與討論串1/2 (看更多)

如標題，這兩天我嘗試送修袖口膠條脫膠的外套在填完原廠官網的表格後我收到了這封信 Thank you for contacting Arc'teryx. We are sorry to hear you are having an issue with your Arc'teryx product. If you are a resident of Hong Kong or Taiwan, please send your request to ashk.arcteryxas@amersports.com. Once your request is received, you will receive a follow up message with instructions on how to send your product(s) for service. If you reside outside of Hong Kong or Taiwan, please reply to this email to confirm, and an Arc’teryx After-Sales representative will help you. (Please note that customers shipping their product to Arc'teryx directly will be responsible for shipping costs. Return shipping freight costs will be covered by Arc'teryx, but other customs or duties charges may be billed to the customer upon receipt in Hong Kong.) Please let us know if you have any questions. 簡單說香港和台灣的用戶加拿大方已不直接收件，需要聯絡香港方而在我寄信給香港的信箱後，我又收到了這封信 Dear customer, Thank you for contacting Arc'teryx Hong Kong Aftersale. This is an auto-reply message. Please follow below steps in you wish to submit a repair request on our product. Once your request is received, you will receive a follow up message with instructions on how to send your product(s) for service. Due to the current situation regarding the Coronavirus, our working time may subject to affected without prior notification, it is recommend to contact us before your visit. We will have an initial assessment based on required photos by authorized Arc'teryx Customer Service representative normally within 3 days. Please note we may reject if the issue is not covered under our limited warranty which is determinated by us. Please kindly prepare the following photos for repair request: (*must) *1) Tag numbers on the white care label ** - For Jacket: Inside the pocket; Backpack/Pants: Inner part of the product, Shoes: On the size label inside the shoe. CA#34438 is not the tag numbers required. *2) Photo of issue ** - Please state with the issue briefly and we will have an initial assessment based on these photos. 3) Valid Proof of purchase - 1 – year Free Limited Warranty will be given with providing this proof issued at local authorized dealers - We will determine the date base on manufacture date given to absence of this proof -Discount may be offered for out warranty service *We will REJECT if you copy this proof from Internet or any dishonest behaviour found. All repair/replace work will be performed in Canada, the overall turnover time is around 6-10 weeks depends on seasons. Procedures, terms and condition will be sent in our next replies. 以下是本信重點: 1.需要附上產品的標籤 2.拍下有問題的地方 3.附上購買證明，於當地經銷1年內購買的享有免費保修(那超過一年呢?) 最重要的，維修還是在加拿大意思是雖然評估改成在香港端，但是還是得寄去加拿大解決目前就附上照片等進一步消息了不過我的外套已經過一年甚久，總覺得凶多吉少...... -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 114.27.243.238 (臺灣) ※ 文章網址: https://www.ptt.cc/bbs/outdoorgear/M.1586370992.A.1FC.html

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