[問題] 要怎麼寄信給美國Apple store?消失

看板iOS作者vicjoyce0328時間7年前 (2018/04/10 16:10)推噓-8(3推 11噓 19→)

留言33則, 15人參與討論串1/1

如題，中午去一趟101，花了三小時，一肚子苦水不吐不快。我4/3 預約到4/10 genius bar 更換電池項目，期間來來回回收到Apple support 的電話和信件通知，告知電池可能要等久一點，但genius bar 可以不用取消。想說4/6 要去威秀看電影，順道過去問。服務人員很nice, 說4/10 來就對了，差不多等2 -3 小時就好，所以我今天中午就如期跑一趟結果令人失望，竟然要我等到20:30，天啊，我換一個轎車引擎也不用8小時啊，裏面的工作人員都是用布遮眼維修嗎？像以前當兵測試矇眼拆解槍支一樣？我以前待過手機廠從打SMT, MB test, Assembly, Functional test, CQA 到Packing, 從無到做出一支全新手機也不用二小時。我瀏覧Apple store 網站實在找不到可以寄給US Apple store 的地方，有人可以教我怎麼寄嗎？我已經寫好了。 Super bad experience of Apple store in Taipei 101 I want to be a nice customer but this time I can’t stand the bad service qual ity that I met. I thought I will begin my trip in the middle of April and my iPhone’s battery seems can’t stay for half day, It’s not a convenient thing during the trip, so I try to reserve the Apple support and choice the “meet the genius ” an d selected battery replacement subject. I thought I’m lucky to have a genius bar support before my trip, but that is actually turning out a nightmare. First I got an confirmed email said I’m succeed to have a appointment for gen ius bar, and after hours ago I received another email said I need to contact t he apple support to check the battery type in case they don’t have the batter y to replace, so I called the apple support, the customer service from the pho ne is very nice and enthusiasm and try to help me, and she said the battery ma y be running out and late, but I still can go ahead to the genius bar for batt ery replacement, she will help me to order the battery. But after one day, I received another email tell the battery is late and need to wait 2-5 weeks, That’s fine, I still can wait, then I thought I had a app ointment in the area near Taipei 101 in last Saturday, I can come there direct ly to ask all the information. Then I came to the Apple store in Taipei 101 last Saturday(4/6) and show my em ail for genius bar meeting (4/10) to the genius bar receptionist, he said “No problem, you just come here at that time, the battery change just 2~3 hours” . I thank to him and left the store, I didn’t expect that I still have a hope to have new battery for my trip, it’s quickly destroyed though. Today(4/10), I went to the store in time(12:25) and follow the instructions fr om the the store employee and just wait several minutes, then the employee tol d me, your battery seems a little damaged but still work(Oh, thanks to God, bu t I’m not blind, it can boot up normally, but it was exhausted soon). And he said if you want to change the battery, you need to wait until 20:30. I felt so shock at that moment, I told him wait for seconds I need to check m y schedule and I found I have a course in 21:00 and it can’t be canceled, the refore , I beg to him and said, could you please advance the time to 19:00, I ’m Ok to drop by here at that time to get my phone, but he said, “ No, 20:3 0 is the only time”. That is so crazy, I can’t imagine I just want to replace my battery and it ne ed to take 8 hours long, even I replace my car’s engine it doesn’t need to t ake 8 hours, does Apple store fool me? is it reasonable for the battery change time even I already have a reservation for the genius bar. I can confess I’m a big fan for Apple, I have iPhone , imac, macbook, watch, AirPods, Apple product is amazing to me to compare the other company’s product, but th e service in Taiwan is terrible though , I think this bad experience won’t s top me to purchase Apple product in the future, but in my mind the Apple store in Taipei 101 is a super joke, I won’t go to that store anymore. The manager in the repair department should be shamed on this, the US should go over the whole repair process, the Taipei 101 Apple store just make a new world recor d for battery change time, LMAO. ------------------------------------------------------------------------------ 我確定問問題前我有爬過文、查閱過精華區與置底，我真的找不到我問題的解答。我保證我的問題和盜版沒有任何關係，若以上有虛假，版主可逕行處分發問請附上iOS版本、機種等相關資訊，方便板友判斷問題所在喔 ------------------------------------------------------------------------------ -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 223.136.196.65 ※ 文章網址: https://www.ptt.cc/bbs/iOS/M.1523347801.A.7BE.html

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sjclivelo

04/10 16:17, , 1^F

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member7023

04/10 16:18, , 2^F

04/10 16:18, 2^F

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yee1996

04/10 16:19, , 3^F

04/10 16:19, 3^F