[心得] 全家物流........
一年多前過年期間蝦皮免運的惡夢大概又要重演了
今早全家物流客服已經又直接轉為無止盡的忙線狀態
接了樂天Yahoo蝦皮等多家系統的免運
卻沒有提升運輸和客服準備，反而造成一大堆麻煩
昨天一個買家因為要搭機出國買的商品，等了多天沒到門市
只好一直賠罪，說不領退貨沒關係，但已經讓她等那麼多天真的很過意不去
還有其他零星訂單一直來問怎麼沒到貨，一直撥客服撥不通
好奇怪為什麼要幫全家承受這些咒罵和責難
越來越多詢問，我快崩潰啦...
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