[分享] 老人家就是要吃炸雞腿排
昨天我們店裡來了一位70多歲的杯杯,說著一口不清楚的國語
幫他點餐的是我
杯杯一來就說:我要4個原味炸雞塊跟小碗的玉米湯"不要翅膀"
後來我詢問廚房我們店裡目前只剩原味辣味翅膀跟辣味雞腿排
我就跟杯杯說:不好意思喔!因為原味都只剩翅膀要不要改成辣味雞腿排?不然都只有翅膀喔
杯杯就回我說:哪有這樣的道理?在炸就有了啊?
然後我就跟杯杯說:因為較早之前的客人都把挑雞腿排所以目前只剩翅膀,
如果要幫您預熱要等兩個半小時之後"因為炸雞是冷凍的沒預熱會炸不熟"
杯杯就一直說你們是那麼間大企業卻要欺負客人他在別家麥當勞都不用等的欸...
問題是我們店非24小時營業我們可以為了他的雞腿排預熱但是如果每天都多愈熱也是多丟掉啊
(我只跟他說我們非24小時營業,丟掉的部份我們沒說)
然後就留下值班經理的名子...不到一小時我們就接到了0800
我們真的沒用專業欺負客人!我們都是用同理心來看待每一筆單
杯杯吃不到他想要的雞腿排我也承諾說可以幫他預熱,如果他不想等我也可以免費送他一個漢堡
真的很為難...
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