[心得] 台新的系統會把首刷禮紀錄變不見?
我在2/21拿到黑狗卡,在3月中就已經達到首刷禮的門檻
6月初問客服,他說我的確符合資格,但系統沒撈到資料,會幫我人工註記
6月底時再進線問客服,說有看到6/21人工入帳的首刷禮500元
7月中帳單結帳沒看到首刷禮,詢問客服說找不到紀錄,過幾天傳簡訊給我說預計7月底完成
今天8/2再問客服,結果客服說沒有紀錄,要再查詢?!!
真不知道台新的系統是怎麼了?一下子有紀錄,之後又沒有?
一個首刷禮的事情要客戶主動詢問好幾次,拖了2,3個月還沒處理好!!
台新真是爛透了!
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