[問題] 購物網站退貨被收取整新折價費用消失
個人認為購物網站的作法不合理, 想請問大家的意見如何
事情經過如下
鄰居在某良x購物網訂購的商品要在7天鑑賞期內退貨
可是卻被購物網客服告知需收取整新費用將近4000元
理由是外箱上標註了"退貨"2個字
(鄰居有轉客服的回信給我們看 真的只因為外箱有寫字)
後來我上去x興購物網站的退貨注意事項 看到和外箱相關部分如下:
鑑賞期內請留意以下事項 (1) 保留完整包裝:包含商品外箱、包裝盒、包裝袋、
相關塑膠紙材等,請務必小心打開保持完整,切勿破壞式的拆封打開包裝外盒,以免
因包裝破壞造成無法退貨。
請以良x寄送商品時所使用的外包裝(紙箱或包裝袋)再原封備妥,若良x寄送商品時所使
用的外包裝已遺失,請於商品原廠外盒上之外,再以其他適當的包裝盒進行包裝
購物網站回收退貨後, 一定也要更換外箱才能再出售, 畢竟上面就貼宅配單了
如今, 外箱上除了多"退貨"2字外, 並未有其他的污損或破壞
鄰居卻被求償將近4000元
這個外箱難道是鑲了金箔嗎? 居然要價4000?
鄰居說他現在一方面向保全公司求償這4000, 因為字是保全寫上去的
另一方面也向消保官求助, 希望可以不要付這筆4000元的費用
現在就等結果
只是保全大叔很擔心要賠這4000, 聽到鄰居抱怨後, 難過的眼淚快掉出來了
畢竟這筆錢相當他3,4天的薪水, 他們都是領最低薪資養家糊口而已
覺得這購物網站取"良心"的諧音, 卻一點也沒良心啊
還是退貨時外箱寫字賠錢很常見?
以前在奇摩, PC家, 博客來, 7-net 我都退貨過
從來沒因為再加上退貨2個字被求償的
真的覺得超不合理啊
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