[抱怨] 店員告知卡片無法讀取...沒告知直接扣款
今年初到士林區星巴克消費
那時候拿出隨行卡扣款
店員告知無法扣款 須送回公司查明原因
叫我填好送修單後 便把卡片收走
之後告知可取回卡片
打開卡片
發現是一張新卡和一張收據
原來
在未告知原來卡片損毀的情況下
他們主動幫我換了張新卡
並且自行從隨行卡內扣了款項
打電話問客服人員
客服人員說
你簽了要送修的單子上面就有說
如果卡片有損毀 過了保固期我們會酌收費用
我跟客服說 問題是我根本用不到卡片
因為我後來都用手機條碼扣款
根本不需要卡片
然後 很快地也到金卡階段了
所以我在沒被告知的情況下
消費了我不需要的卡片
客服卻一直鬼打牆
送修的單子上面有說 代表你同意花這個錢
問題是 我根本不知道卡片到底是損毀還是怎麼樣的
花到底要花多少錢
如果你手機怪怪的
跟你說手機修好了 直接從信用卡扣款兩萬塊
你能接受嗎
這個 法律上合理嗎
完全無法接受客服的說法
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