[200P*3]服務失敗補償經驗模擬之研究
曾在本板或他處發過同問卷(地/時)(發文ID有異亦請附上):9/30在本版發過
問卷名稱:服務失敗補償經驗模擬之研究
研究目的:
因為距離理想份數還有點差距~~再請沒看過影片的,沒填寫過的大大幫忙~~~
本研究想了解消費者在過去用餐的經驗中,對於遇到服務失敗後,
餐廳的服務補救對消費者的影響,並藉此來探討消費者的想法。
餐廳業者所執行的哪些措施或策略,是符合消費者所知覺之
分配公平、程序公平和互動公平!
(填答條件:請沒有填寫過的再填寫~~拜託~~~)
研究單位(詳填至系/所):國立臺北大學企管博班 (所有人必填)
研究者姓名:藍麗琪 (碩士班以上必填)
指導老師 :方文昌教授 (僅碩士班必填)
聯絡方式(非站內信) :blueliki1214@hotmail.com (博士班以上必填)
完整課程名稱 :論文研究 (學士以下不填研究者必填)
問卷連結:http://ppt.cc/89wP
回饋 P幣:稅前 200P*3
問卷截止時間:2014/11/15
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※ 文章網址: http://www.ptt.cc/bbs/Q_ary/M.1415087774.A.BB3.html
※ 編輯: BLUELIKI (120.126.132.221), 11/04/2014 15:56:59
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