[問題] ASOS尺寸不合換鞋竟直接送我一雙鞋?

看板IntlShopping作者 (嬰兒車甩尾)時間9年前 (2014/12/14 14:12), 9年前編輯推噓11(11推 0噓 31→)
留言42則, 12人參與, 最新討論串1/1
事情是這樣的 11月底的時候訂了一雙UK 11皮靴 上禮拜收到的時候是錯的尺寸UK13 立馬拍了吊牌當附檔寄了客訴信去問看看能不能換貨 因為小弟沒有換貨的經驗 花了些時間爬文換貨教學、換貨單也填好了正準備過幾天連絡skynet來收 就在這個moment!!!客服回信了!! Hello, I'm getting in touch to let you know the details for your replacement order. I've arranged for a replacement of your order to be sent to you. This will be sent with our Standard delivery service. It will be sent to the original delivery address. I hope this helps and if you have any questions, please get in touch - I'll be happy to help. Best wishes, ASOS Customer Care 然後我的帳戶裡面出現了一個新的訂購編號 1351290xx 內容是同款UK 11的皮靴 覺得超怪 又寄了一次信去問說我到底需不需要退貨 得到這樣的回覆 Hello, We’re getting in touch about your recent order 1351290xx. Your order will be shipped as soon as possible – keep an eye on your inbox for your shipping confirmation email. Your order will be slightly delayed in reaching you - you can keep an eye on its progress by logging into ‘My Account’ and going to our Help homepage. We’re sorry for the delay in shipping your order. If you have any questions, please get in touch through our Help pages. Best wishes, ASOS Customer Care 又過了幾個小時 就收到另一封新信 "Your ASOS order 1351290xx has been despatched" 挖賽!!是有沒有這麼快 這樣是不是代表ASOS懶的幫我換貨想直接寄一雙新的給我呀!? 這種情形常見嗎?還是內部錯誤? 因為爬文好像都沒有看到這樣的情形 一種聖誕節聖光的概念嗎(艸 嗚嗚如果是這樣我一輩子都願意在那裏消費了 -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 118.161.52.201 ※ 文章網址: http://www.ptt.cc/bbs/IntlShopping/M.1418537530.A.06F.html
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12/14 15:39, , 1F
他們都這樣，自己的錯會負責，11會寄給你，13也不
12/14 15:39, 1F
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12/14 15:39, , 2F
用退，他們也不會想負擔退回的運費。
12/14 15:39, 2F
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12/14 15:54, , 3F
之前有次他們寄錯褲子尺寸，價格大概1500，他們沒貨
12/14 15:54, 3F
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12/14 15:54, , 4F
沒辦法補寄，不過還是有要求我退回錯誤商品
12/14 15:54, 4F
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12/14 17:41, , 5F
請問不用退回去的關鍵字是？
12/14 17:41, 5F
第一次客訴的信件內容 I ordered the shoes with the size of UK 11. But I received the shoes with the wrong size of UK 13 My order number is 132611xxx "ASOS Desert Boots With Shearling Look Lining - Tan leather / UK 11" The picture of the shoes I got is shown in the attachment. 然後附上照片證明拿到的真的是UK 13 然後我收到兩封信 第一封是原文章那個 另一封是這個 "Hello XXXXX(我的名字), Thanks for getting in touch about your order 132611xxx(原本的order編號) and I'm really sorry to hear you received the wrong shoe size. I've arranged for a replacement for the following to be sent out to you: ASOS Desert Boots With Shearling Look Lining (2989757) size UK 11 Don't worry - as you've already been charged for the item you won't be charged again and the replacement delivery service is free. We'll be in touch in the next 24 hours to let you know your replacement order details. Really sorry about this but if there is anything else I can do for you, please let me know. Best wishes, Lara" 然後就發生了我的帳戶多了一個正確的UK11的order 但是狀態一直在precessing 我就寄了第二封去問到底要不要付錢或寄回去 Hello, I sent a email cuple of days ago to ask the problem of receiving the wrong size shoe. The Query number is: 141203-123456 And I receive this email: (附上Lara那封) But the status of this replace order (number: 13512xxx) is always "processing". Does it means that I don't have to send back the wrong shoes? And the email said that it will provide me the detail of my replacement in 24 hrs. But no one sent another email to me.... 然後就收到原文章中的第二封信了 也沒有跟我說到底要不要寄回去@@"
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12/14 18:13, , 6F
可以貼一下你寄信內容嗎?
12/14 18:13, 6F
貼了: )
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12/14 18:33, , 7F
我也被寄錯過 還是要寄回去啊= = 只是他們會先補寄
12/14 18:33, 7F
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12/14 18:34, , 8F
這是他們的誠意 補寄回去是常識吧還要等對方要求?
12/14 18:34, 8F
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12/14 20:27, , 9F
我有迅速被退款後收過回信 內容是要我自己處理衣服
12/14 20:27, 9F
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12/14 20:27, , 10F
拿去回收
12/14 20:27, 10F
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12/14 20:30, , 11F
你可以回信問會不會補寄回的運費 我猜asos自有牌 八
12/14 20:30, 11F
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12/14 20:30, , 12F
成叫你不用寄回
12/14 20:30, 12F
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12/14 21:07, , 13F
應該是為了表示誠意，估計你還要等候一段時間就先
12/14 21:07, 13F
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12/14 21:07, , 14F
立即寄出正確尺碼給你
12/14 21:07, 14F
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12/14 21:25, , 15F
我有一個300多寄錯的商品還是堅持要寄回，光運費就1
12/14 21:25, 15F
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12/14 21:25, , 16F
00多了
12/14 21:25, 16F
請問ASOS當時是在回信中明確提到你要寄回嗎?
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12/14 21:52, , 17F
我只有一次寄錯經驗，客服叫我不用寄回了，我猜是各
12/14 21:52, 17F
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12/14 21:52, , 18F
客服的尺度和狀況不同
12/14 21:52, 18F
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12/14 21:55, , 19F
但是寄丟有數次，處理都負責，推
12/14 21:55, 19F
※ 編輯: rukill (118.161.52.201), 12/15/2014 01:02:29
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12/15 01:17, , 20F
所以有人有遇過在這樣的情況下還請你寄回去的嗎?
12/15 01:17, 20F
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12/15 02:23, , 21F
之前買外套客服說請我寄回去
12/15 02:23, 21F
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12/15 03:00, , 22F
另外補充一點,他們客服基本回你每次都不太會是同人,
12/15 03:00, 22F
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12/15 03:00, , 23F
而且要回覆的訊息太多了,關於你的資訊在閱讀接收然
12/15 03:00, 23F
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12/15 03:00, , 24F
後回應上很容易漏掉
12/15 03:00, 24F
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12/15 03:06, , 25F
總之,你可以自行寄回去並再次告知已寄回,並凹個折
12/15 03:06, 25F
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12/15 03:06, , 26F
扣碼以補抵你的運費.還是按目前你遇到的客服沒有要
12/15 03:06, 26F
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12/15 03:06, , 27F
求(或是因為沒完全搞清楚狀況)不寄,就看你自己
12/15 03:06, 27F
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12/15 08:40, , 28F
問寄回錯的有沒有補運費囉
12/15 08:40, 28F
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12/15 09:33, , 29F
很常見到不用寄回啊....我之前有個瑕疵品，回報FB
12/15 09:33, 29F
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12/15 09:34, , 30F
她就給我兩個方案，一個是全品20%off code，一個是
12/15 09:34, 30F
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12/15 09:34, , 31F
寄回。
12/15 09:34, 31F
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12/15 09:36, , 32F
我當然就選第一個啊..瑕疵品就自己留著了
12/15 09:36, 32F
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12/15 09:36, , 33F
雖然跟寄錯不一樣，不過我想在長途運輸與退換中間
12/15 09:36, 33F
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12/15 09:37, , 34F
他們考量的成本更多吧，自家品當然就算了
12/15 09:37, 34F
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12/15 09:37, , 35F
省麻煩還給你好印象
12/15 09:37, 35F
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12/15 12:54, , 36F
因為我要求記錯退款，所以他說必須寄回才能退款
12/15 12:54, 36F
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12/15 12:55, , 37F
而且換了2-3個客服詢問皆是如此，無奈...
12/15 12:55, 37F
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12/15 12:56, , 38F
寄
12/15 12:56, 38F
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12/15 13:38, , 39F
單純退款可能一定要退回吧，補寄可能就不用，因為寄
12/15 13:38, 39F
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12/15 13:38, , 40F
錯回郵15鎂他們要負擔
12/15 13:38, 40F
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12/16 20:15, , 41F
我之前也是包包有瑕疵他叫我自己處理掉 因為成本太
12/16 20:15, 41F
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12/16 20:15, , 42F
低吧 回寄不划算XD
12/16 20:15, 42F
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