[問題] 康萊德Be My Guest certificate
因入住期間發生些小插曲
所以今天得到這封回信
網路上爬不太到文
顧名思義是全球的康萊德都能免費一晚對嗎
請問有大大知道要怎麼兌換嗎
看起來好像會寄一張證書到我的地址
想請有經驗的大大們幫忙解惑一下
謝謝大家
以下
I want to apologize for falling short on our high service standards. While we
do our best to always deliver a smooth experience, it appears we fell short an
d did not meet expectations during your visit. I'd like to make it up to you
with a Be My Guest certificate. The certificate is good for a one-night compli
mentary stay in a standard room at any Conrad International Hilton Hotel, and
is valid for one year from the date of issue. You should receive it in 7-10 bu
siness days via First Class Mail.
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