話說幾個月前用我的帳號出了一張AA的哩程票給老婆(OW Sapphire)
IAH-ORD-NRT-FUK / NRT-ORD-IAH
越洋段都是F, 美國國內段就Domestic First
去程已經飛了
但是Check In時發生一點行李額度認知上的問題
我的認知是，越太平洋三艙以上的F艙乘客可以有三件免費行李
那這張AA+JL的票沒有跨聯盟同一票號的票就是照上面的規則走
但地勤說第一段是AA執飛
所以就要照AA的兩艙等頭等艙兩件行李規則走
收了第三件行李越洋的$200
當下我老婆翻了AA網頁上規定給地勤，但地勤跟他的主管都堅持要收$200
她搭Uber去機場，沒辦法把第三件丟著不管
只能低頭繳保護費順便線上把我、全家跟AA都臭罵一輪
在ORD的Flagship Lounge也問了當地地勤，當地地勤認為應該是三件免費
等她到了日本跟我會合後開始一一申訴
1. 用她自己的名義申請退這$200
2. 我另外寄抱怨信給客服說以上狀況
現在得到的回應是
1. 這$200刷卡會退回信用卡
2. 得到的回信如下
I am sorry for the great inconvenience of not knowing that you would have to
pay for your third bag. I can understand the frustration with your carefully
planned vacation. However, since you were flying a two cabin plane from
Houston to Chicago, the first two bags would have been free.
In an effort to restore your confidence in us, I've made arrangements for a
$200 eVoucher (via a separate email) for you to use towards the purchase of a
ticket for travel on American Airlines or American Eagle within 12 months
from the date of issue. While the voucher itself is nontransferable and
cannot be sold or bartered, you may use it to buy a ticket for a friend or
relative if you prefer.
就文意看起來，他們似乎仍然認為收費要照第一段的標準？！
但明明就是又要收我越洋的錢又不承認那段越洋是頭等，然後事後又自覺理虧賠我錢
雖然我已經倒賺200元的eVoucher ，但是我還是對AA的規定感到很困惑
到底以上狀況該適用幾件行李？
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