[航空] 土航TK 金 突然被降級的真相
TK 土航金突然被降級的真相
前言:
Status Match來的TK金卡,效期只有四個月,四個月內飛一個土航航班,就能延長成一年
;原本是一年內獲得15,000 Status Mile(來自Star Alliance航班的Status Miles, eg:
OZ, LH, BR, CA, UA,非來自信用卡或活動的Bonus Mile),可以延長成兩年金卡。
在今年不知道何時,突然改成15,000 Status Miles都要來自TK正航班,並沒有通知任何
在2017年Match的客戶,溯及寄往。
結論:
台北土航公司洪小姐表示,沒辦法給任何補償,沒辦法再跟土航總公司溝通,只能請客戶
趕快兌換完里程,不要虧那麼多,就這樣。她表示,上周也有台灣的客戶打來詢問,遇到
同樣的問題,她愛莫能助。
故事:
前天我發現自己的土航金卡被降級,立刻打電話去問。一開始台北辦公室說完全無法幫忙
,自己上土航官網填表格,一切依照總公司回覆為準。我來回跟土航信件往來爭取,因為
我認為,我過去一年的TK, CA航班已經累積超過15,000 Status Miles了,完全符合土航
規定。
以下是當初我拿到土航金卡四個月時,延長金卡效期的信件。
Dear XXXX,
Welcome to Miles&Smiles Turkish Airlines' advantageous Frequent Flyer Program.
Elite card trial period will be valid for 4 months. As of start date of elite
membership within 4 months trial period one international Turkish Airlines fl
ight should be realized for extending your card validity date to 1 year, if 15
.000 status miles accumulate at the end of the first year elite membership wil
l extend 1 year more and the total validity date will be 2 years.
但是最後土航回我的信說,他們有權利在任何時間更改條款,也不需要通知客戶,還連我
的名字都打錯,這先生是誰。
Dear Mr. Roberto Vega ADANEZ,
Firstly, we would like to apologize since we could not respond to your request
on time. Please accept our sincere apologies for this delay. Thank you for yo
ur understanding.
Please be informed that, there are certain conditions for earning /redeeming M
iles and General Rules and Conditions of Miles&Smiles and these conditions are
presented to you. Turkish Airlines reserves the right to change these terms a
nd conditions at any time without any notice or liability. Changes on the rule
s and conditions indicated on this booklet and all other program rules and con
ditions as well as any special applications may also be publicized on Miles&Sm
iles information documents and our frequent communication channels such as Mil
es&Smiles guide booklet, Miles&Smiles newsletter,
真是一家流氓公司,條款說改就改,也完全部通知客戶,只會突然取消客戶權利。這期間
我也有打去上海與伊斯坦堡的土航客服中心問,上海的人被我煩到火了,後來直接掛我電
話。
伊斯坦堡則是持續跳針,沒有Status Match這種東西,一年25,000,兩年37,500,直到最
後一封信,他們才承認他們隨時有權利改動條款,不需要進任何告知義務。
很無言,欲哭無淚,這就是人森。
--
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※ 文章網址: https://www.ptt.cc/bbs/points/M.1495702854.A.3F6.html
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