[黑名] kakarrot
忍了許久 終於來發黑名
此ID kakarrot(上床寶貝 用完報廢) 帳號
本人於5/27(六) 在台北車站向賣家購買DELL xps15 9550 一台
賣家說這是全新已開箱機子 美國購買 1年Premium Support
但回家使用後一直出現KERNEL_DATA_INPAGE_ERROR或CRITICAL_PROCESS_DIED藍屏
然而線上申請保固卻無法通過
http://i.imgur.com/hUktMZU.jpg
這是賣家傳給我的購買證明
後來才發現原來外箱是inspiron的箱子 order為8位數而非xps的9位數
http://i.imgur.com/bcNEjVQ.jpg
後來他說要發信到美國DELL幫我詢問
但賣方在6/8後沒有任何上站紀錄
且此ID有多重ID紀錄
https://www.ptt.cc/bbs/MobileComm/M.1476284453.A.71F.html
https://www.ptt.cc/bbs/MobilePicket/M.1478016506.A.B8D.html
所以現在電腦持續故障當機 卻無法申請保固維修
想請問有甚麼方法解決嗎?
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※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 36.229.105.155
※ 文章網址: https://www.ptt.cc/bbs/nb-shopping/M.1497503594.A.A80.html
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06/15 13:16, , 1F
06/15 13:16, 1F
os重灌過了 中英文都無法解決 特別去下載全新的win10安裝還是一樣
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06/15 13:17, , 2F
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06/15 13:37, , 3F
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06/15 13:38, , 4F
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機子確實是xps 但是外箱不是
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06/15 13:41, , 5F
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06/15 13:41, , 6F
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06/15 13:43, , 9F
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06/15 14:21, , 13F
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06/15 14:23, , 14F
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06/15 14:27, , 15F
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06/15 14:42, , 20F
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06/15 14:49, , 22F
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06/15 14:49, , 23F
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06/15 14:52, , 24F
06/15 14:52, 24F
電腦硬體正確 也有序號 但dell說需要我的訂單號碼才能幫我處理保固事宜
所以現在去官網查到的保固是出廠日期及國家都是未知
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06/15 14:57, , 25F
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06/15 14:58, , 26F
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06/15 15:34, , 27F
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06/15 16:41, , 28F
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06/15 16:41, , 29F
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06/15 17:06, , 30F
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06/15 17:15, , 31F
06/15 17:15, 31F
感謝建議 現在癥結點就在於這台目前是沒有保固的
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06/15 17:48, , 32F
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06/15 17:48, , 33F
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06/15 17:48, , 34F
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06/15 17:57, , 35F
06/15 17:57, 35F
這是美版的 賣家宣稱是eBay購買的
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06/15 18:13, , 36F
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06/15 18:14, , 37F
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06/15 18:15, , 38F
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06/15 19:01, , 41F
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06/15 19:28, , 42F
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06/15 22:02, , 43F
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06/15 22:03, , 44F
06/15 22:03, 44F
因為賣家說保固是還沒登錄的狀態 所以當下保固也查不到
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06/15 22:05, , 45F
06/15 22:05, 45F
對......但能辨識到產品序號也很疑惑
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06/15 23:38, , 46F
06/15 23:38, 46F
※ 編輯: lkk61432 (36.229.105.155), 06/15/2017 23:51:28
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06/16 00:04, , 47F
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06/16 00:04, , 48F
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06/17 00:45, , 57F
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06/17 14:30, , 61F
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07/15 12:56, , 64F
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