[北部] [遠端] Forma/Customer Operations Spec
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【公司名稱】
Twic Inc. (Forma)
【工作職缺】
Customer Operations Specialist
【工作內容】【徵求條件】
[Summary of Job]
As a Customer Operations Specialist, you will be responsible for all the operati
onal aspects of employer-sponsored accounts. To become a control center for our
support team is what we aspire the Customer Operations Specialist to achieve. As
a Customer Operations Specialist, apart from troubleshooting issues and complet
ing tasks for customers, you will be focusing on establishing the best optimized
workflows and solutions for our cross-team members. To navigate and foresee the
underlying issues of our service and products is what we expect you to deliver.
We highly value your problem solving skills and can-do attitude to provide worl
d class service to our customers.
[Essential Functions]
* Providing our customers immediate support via live-chat and conversations.
* Leverage your deep understanding of our Internal Support Portal to address our
members’ concern quickly and accurately.
* Make recommendations for members with your deep knowledge about Forma’s produ
ct.
* Representing the voice of the customer to help shape the future roadmap of the
product.
* Managing daily operational works such as order fulfillment, payroll report, an
d claim review.
* Exploring and bringing potential vendors to the Forma Marketplace.
* Optimizing operational processes and procedures for maximum efficiency while m
aintaining quality standards.
* Assisting with the implementation of new processes and procedures.
* Identifying ways to improve customer experiences.
* Tracking and reporting on operational performance.
* Managing claim review team.
* Anything related to our customers.
[Preferred Skills]
* Bachelor’s degree or equivalent work experience preferred.
* Experience in employee benefits is a big plus!
* Excellent verbal and written communication skills, presentation skills, and or
ganizational skills
* Ability to learn quickly, solve problems and make decisions with minimal super
vision.
* Excellent people and communication skills.
【工作地點】
全遠端
【工作時間】
全彈性工時
【月休】
週休二日
【公司福利】
* Remote-first working environment
* MacBook
* $200 USD/mo - BeWell funds
* $100 USD/mo - BeProductive funds
* $30 USD/mo - BeConnected funds
* $300 USD - One time subsidy to build your home office
* $1000 USD/year - Health Examination
【薪資範圍】
25k-30k USD/Year
【需求人數】
1
【聯絡人/連絡方式】
請至以下網址投遞履歷：
https://jobs.ashbyhq.com/forma/b6d2f51f-af58-4f77-8b5d-86a8185aeec3
【其他備註】
https://joinforma.com/
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