[台北] 立可人事徵 IT support engineer(MIS)
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【公司名稱】
新加坡商立可人事顧問股份有限公司台灣分公司
【工作職缺】
IT support engineer(MIS)
【工作內容】
Provide deskside support to Taipei Offices, resolve their technical issues to
return end users to productivity as quickly as possible.
Deskside support scope includes: PC installation, onboarding/termination suppo
rt, IPT, Printing, VC systems, critical meetings/events support, network, cabl
ing and server rooms administration.
Coordinate projects delivery in Taiwan three offices and external warehouse, i
nvolve in project assessment, test, deployment and closure.
Resolve client technical issues:
1.solate and determine root cause of technical problem based on client input a
nd remote management technology
2. Determine effective resolution of issues by troubleshooting and analyzing c
omputer system errors of moderate to difficult scope where analysis of situati
ons or data require an in-depth evaluation
3. Determine business impact of problem based on Business Unit criteria
4. Provide remote technical support for hardware (printers, desktop, laptop, d
rivers, monitors) and software (internally developed applications, productivit
y, computer operating systems, internet applications, and various drivers)
5.Interact with internal and/or external escalation resources to resolve compl
ex technical issues
‧Create and update knowledge base to improve service to clients including: de
velop written procedures, tips, reports, and support related material
‧Acquire and maintain knowledge on newly purchased and existing supported des
ktop software, hardware, and systems
‧Work on tasks to develop and/or address process improvements, training, know
ledge transfer, reports, and documentation
‧Coordinate projects delivery in Taiwan three offices and external warehouse,
involve in project assessment, test, deployment and closure.
‧Coordinate communication and troubleshooting to determine impact of major sy
stem outages which effect the entire organization
‧Assist with the testing of new or upgraded PC software and hardware releases
as requested
‧IT hardware purchase and asset management
‧Ensure that company's systems and the information on them are protected in a
ccordance with company's Information Protection Policies and Standards, as wel
l as best Information Protection practices
【徵求條件】
‧Bachelor's degree is preferred
‧At least 2 years of IT experience with IT support areas in MNC.
‧Experience of Ethernet, TCP/IP, DHCP, DNS, firewalls, Voice over Ethernet, R
outing, switching and VPN technologies/Windows 7/10 Laptop Support and Configu
ration/Microsoft O365…and other devices managements.
‧English read and speaking is a must
‧Good communication/team work/ Strong results orientation
【工作地點】
敦化南路一段八德路口,捷運小巨蛋步行10分鐘
【工作時間】
週一至五 09：00～18：00 (午休一小時）
【月休】
週休二日
【公司福利】
生日禮金/旅遊津貼/彈性福利/婚喪喜慶禮金
【薪資範圍】
35,000~48,000及伙食津貼;另有2個月獎金
【需求人數】
1人
【聯絡人/連絡方式】
Meg Yen 顏希筠
Email:meg@recruitexpress.com.tw
【其他備註】
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