[問題] Kitbag免運優惠
Kitbag首頁左上方有一行字,
"Free Delivery on all orders over £60"
(這行字上週五那時就有了。)
小弟上週五11/27號和朋友一起買了球衣總共335.08 USD,
很明顯超過£60,但結帳時還是要付19.44 USD的運費。
後來寫信給客服反映這件事,
他們的回信如下:
Dear Customer
Thank you for your email to Kitbag.com Customer Services.
I can't recall this offer being available, on the 27/11/15 we was supporting
black Friday 20% off as the deal, today we are offering free delivery over £
30.
I'm sorry for any inconvenience that this has caused.
Any questions?
他的意思是11/27這天提供8折優惠,現在則提供超過30鎊免運的優惠,
所以是他們不承認11/27有超過60鎊免運優惠這件事嗎?
還是是打8折就沒有這個免運的雙重優惠?
他們的回信我看不太出來是什麼意思。
有其他板友遇到類似的情況嗎?
謝謝解答。
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