[問題] 淘寶購物,順豐到付的問題?
小弟本人這禮拜第一次用淘寶購物,
購買的物品圖片上有寫正品包郵,
本人就一直誤以為已經含運費了!
賣家一直在說順豐到付,
我一開始還以為可以貨到付款,
就詢問他可以貨到付款?
結果當然是不可以~
但對方也沒告知我運費是多少?
下單的時候只叫我選一個運費是零的,
(這讓我以為就是含運了)
結果今天送貨員打電話給我,
說我有包裹是貨到付運的,
而且運費要1475,
他很好心的跟我確認是否要收件,
一直跟我強調運費很貴喔,
收件就要付錢了!
後來就先拒收了!
跟賣家聯繫後,
他一直強調他說順豐到付了,
(當下我才了解這是什麼意思!)
我就一直跟他說這運費也太貴了吧!
你也沒先告知運費這麼貴,
如果我知道運費這麼貴我就在台灣買就好了!
我表達我想退貨,
賣家說退貨的話來回的運費都是我要出!
目前我的疑問是:
1.這麼高額的運費沒事先告知,這樣就要我單方面接受,這樣很奇怪吧?
2.我如果順豐拒收,淘寶上面退貨的話,訂單上運費是0,他這樣有辦法扣我運費?
小弟我爬文了,找不到有類似的問題,
我知道我誤解他的意思是我不對,
但那高額的運費真的讓我很傻眼!
請問各位,目前怎麼處理比較合適?
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