[心得] 令人大失所望的夢幻下午茶!【給東方文華的客訴信】

看板Thailand作者yuyinlin (可愛洋娃娃)時間14年前 (2010/05/25 02:52)推噓6(6推 0噓 2→)

留言8則, 7人參與討論串1/1

圖文網製版 http://www.wretch.cc/blog/yuyinlin/11939145 在這麼古典優雅的地方用餐想必要付出一些代價一份英式下午茶外加單點熱茶就燒掉我們1506B 這錢到底花的值不值得上一篇文有提到我們是被"強迫結帳"的感覺非常差就從剛踏進The Author's Lounge 說起吧! 下午三點40抵達用餐區滿滿的人潮很顯然沒有空位服務人員非常忙碌我們就站在中庭沒有人理會我們因為第一次去不知道該自己找位子?或在哪候位? 於是隨便問了一位正在忙碌的服務員她告訴我們目前沒有位子需要等其他人離開要不要改天在來?人就離開了 ( 心中os~怎麼可能改天!!!我都特地來了耶!!! ) 剛剛那服務員又經過我們再次問她可否在這等待空位?答案是肯定的 4點整很幸運的有空位因為menu超厚一本加上我英文不好研究了五分鐘才點餐點完餐原本以為可以靜靜的享受得來不易的悠閒時光沒想到附近有約五桌都是台灣人講話音量都超大聲有的批評哥哥女友有的在罵婆婆我真的很不想到聽這些...(太大聲了) 還有更誇張的是兩個家庭穿T恤短褲腰掛霹靂腰包穿crocs拖鞋就到五星級飯店大人顧聊天就讓小孩們在優雅的中庭嘻鬧奔跑小孩們不時在我座位旁的鮮花拱門邊打滾、尖叫、追逐夢幻午茶氣氛正式宣告幻滅 (↓下圖~小白花被小孩打落一地仔細看左邊角落還有大浴巾???) 4點20分我們的餐點上桌兩個人很興奮開始拍照此時服務員過來跟我說用餐時間只剩10分鐘必須在4:30離開人就走了聽到這消息感覺很莫名其妙明明下午茶時間就是到六點呀? 於是再次詢問服務員確定是到4:30沒錯 4:40服務員直接送帳單到每一桌並跟我們說必須離開了時間也已經超過十分鐘聽到她說"而且時間已經超過十分鐘"感覺真的非常差! 進一步詢問她才解釋因為婚宴包場所以今天只開放到4:30 飯店如果必須提前清場應該在客人還未消費前就該說明怎麼會在送餐後告知!? 20分鐘的午茶時光簡直就是用茶在吞蛋糕吃不出滋味從頭到尾服務生都在忙著收拾東西根本沒服務到我們吃個東西狼吞虎嚥還要擔心會被趕離開現場心情大受影響 (↓下圖 ~東西剛送上員工已經在搬後方的鋼琴搬到後來連附近桌椅都搬光了 ) 本來滿心期待要來享受旅遊書及雜誌大推的夢幻下午茶沒想到花了一千多塊卻換來半小時極差的用餐經驗真的非常不?得回台灣後豬寶貝還是很在意這件事於是自己寫了一封mail去反應當天狀況以下是雙方往返信件 On 20**/*/** we went to your grand hotel to have an afternoon tea however, it is a very uncomfortable experience when we arrived the Author's Lounge, stood for 1 min, nobody came, you were too "busy" we didn't know how to order the tea, I didn't want to wait So I went to ask a "busy" waitress, she said we have to wait until somebody leave fine, no problem finally we got a seat, ordered the tea, and relax and about 16:10 a waitress(looks like leader)came and told us unfriendly: "You have to leave before 16:30", then she just leave, didn't say the reason This act was so rude and broke our good mood we feel very uncomfortable and disappointed on your service and then she put the bill on our desk, even we didn't ask for it after we realized that day was the wedding for somebody and they booked this place for it As you know there are many 5star hotel in Bangkok I have many choices and I will tell all my friend this uncomfortable experience also I will post on my blog I just want to tell you.. you let me disappoint 東方文華回覆信件 I was extremely concerned to learn of your disappointing and no doubt frustrating visit to Mandarin Oriental, during your recent trip to Bangkok. There is absolutely no doubt in my mind that the situation was handled inappropriately, for which I trust you will accept my most sincere apologies. You have my assurance that I take this matter extremely seriously and have already reviewed what occurred with the department head and staff concerned, to ensure our approach is more sensitive, sensible and accommodating in future. I am extremely conscious of the negative impression created and the damage done to the status of Mandarin Oriental, Bangkok. I sincerely regret that we have marred your impression of this hotel. 以上是擷取信件部分內容看的出東方文華非常有誠意她們也提供了不錯的補償方式當然沒有到住宿一睌總統套房啦! 話說回來我們要的不是補償只是想讓對方知道消費者的心聲而已離開飯店搭上船欣賞著河畔風景放掉不愉快因為我知道下一站會很美 -- ※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 125.227.185.103

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