[徵才] 美商公司誠徵軟體工程師新竹一名消失

看板Tech_Job作者Aizan時間10年前 (2015/04/30 14:33)推噓0(1推 1噓 10→)

留言12則, 12人參與討論串1/1

SUMMARY Position provides technical support associated with light source products for chipmaker operations at Cymer strategic Tactical Operations Centers. Serving as a “Subject Matter Expert”, this individual is expected to be familiar with Cymer product configurations, performance specifications and test methodologies. Primary role is to enhance customer support value by improving light source performance, productivity and reducing operational cost of ownership. Routinely acquires, collects, monitors, processes and analyzes data across installed base for assessment of operations, usage modes, and system performance status. Collectively utilizes predictive modeling, statistics, trend analysis, and other data analysis techniques to document patterns and relationships in data. Provides product performance reports to customer and assists global field service organization to manage customer support programs. DUTIES AND RESPONSIBILITIES ‧ Creates and fosters strong customer relationships through the Local TACOPS Center interface. ‧ Provides support to customer/users where the product is highly technical or sophisticated in nature. ‧ Serves as an accomplished professional who applies, analyzes and interprets a variety of standard theories, concepts, methods, and techniques to a wide range of product issues. ‧ Provides general technical support and generates product performance data information for field engineers, local technical support engineers, and customers to aid in diagnosis, troubleshooting, and maintenance. ‧ Analyzes product performance trends at each level to identify process improvements, training opportunities, and service event planning opportunities. ‧ Drives field service actions using product performance data analysis. ‧ Collects data and provides comprehensive proposals to improve field product HW/SW design, reliability, service procedures, service documents, service processes and overall maintenance efficiency. ‧ Creates, measures, and presents product performance metrics to internal, external customers and executive management. ‧ Develops, maintains, and improves processes, tools and reports as needed. ‧ Performs other duties as assigned. LEVELING SUMMARY Developing professional expertise, applies standard company policies and procedures to resolve a variety of issues. Has mastered many of the basic job duties. QUALIFICATIONS ‧Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats. ‧Excellent customer service skills, with an advanced understanding of customer relationship building. ‧Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems. ‧System performance related data analysis and applied technical problem solving skills are essential to define problems, collect data, establish facts, and draw valid conclusions. ‧Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. ‧Must have a combination of significant strengths in electronics, data mining, data presentation, and DUV laser product performance analysis. ‧Applies thorough knowledge of design methodologies. Basic knowledge in utilizing design engineering tools including the capability of statistically analyzing data, reporting and presenting it in graphical formats (trend charts, CpK, Control Charts, Gauge R&R Studies). ‧Requires advanced experience using the following software packages: MS Office Suite, MS Project, Agile, Business Objects, POD, Internet Protocol, and Computer Networking. Matlab, LabView, Java, JMP, SQL, Python, Visual Basic programming knowledge is desired but not required. ‧Must have significant experience contributing to the successful completion of customer support projects. ‧Excellent organizational, reasoning, planning, prioritizing and problem-solving skills. ‧Good meeting practices (proper attendance, agendas, start/stop times, minutes, actions, follow-through). ‧Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus). ‧Excellent written and verbal communication skills. ‧Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats. ‧Excellent customer service skills, with an advanced understanding of customer relationship building. ‧Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems. JOB COMPLEXITY Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within pre-defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. INDEPENDENCE Incumbents are still directed in several aspects of their work. However more routine and straightforward tasks are accomplished without assistance. SKILLS/EXPERIENCE Strong competence with the various tools, procedures, programming languages used to accomplish the job. Minimum of 3 years of experience is required. ‧BS degree in computer engineering, infomatic analytics or other engineering disciplines are preferred, with a minimum of 3 years’ experience in a related semiconductor equipment discipline, or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems. ‧Applied technical support/field service experience in semiconductor photolithography/semiconductor fab environment is highly desired ‧General proficiency with tools, systems, and procedures required to accomplish the job. May need to consult with higher level staff members on some technical issues. Minimum of two (2) years of experience is required. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ‧While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch. ‧The employee is occasionally required to move around the campus. ‧Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. ‧May require travel dependent on company needs. ‧The employee may occasionally lift and/or move up to 20 lbs. ‧Can work under deadlines. ‧The environment generally is moderate in temperature and noise level. ‧Must be able to read and interpret data, information, and documents. ‧Must be able to observe and respond to people and situations and interact with others encountered in the course of work. ‧Must be able to learn and apply new information or skills. working time: 09:00 - 18:00 Compensation: NT$55,000 - 70,000 depends on candidate's experiences. Benefit: Group insurance value $4000 medical checkup welfare committee activities (outing, tea time, year end party etc) better off annual leave programs festival cash gifts indoor car parking at office building Should you feel confident to take this challenge, you are more than welcome to send your resume to lois.huang@asml.com. -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 60.248.183.146 ※ 文章網址: https://www.ptt.cc/bbs/Tech_Job/M.1430375607.A.DED.html

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