[說寫] 口說Q10 模板

看板TOEIC作者imwizu (ton)時間12年前 (2013/04/13 18:24)推噓3(3推 0噓 3→)

留言6則, 4人參與討論串1/1

首先我看過的幾本書都有提到這個部分通常不是需求就是客訴不過我跟這兩年考過很多次的人研究過後發現最近這幾次的都是建議客訴好像幾乎不出現了我猜的很多補習班跟書籍都已經介紹很多了可能ETS想要改變方向再來要搞清楚打來這個人跟你的親疏遠近如果他只說first name 那你就可以直接稱呼他的first name 否則還是會以正式的Mr.XXX or Ms. XXX 進入正題以下我就針對這三項提供模版 1需求 Good morning, Mr/Ms XXX. My name is XXX. I'm returning your call about your request. In your message, you mentioned that....... (這裡要靠你自己用一到兩句話簡單扼要的把他的內容表達重點是關鍵字要提到) After checking our system, we found there's a slight problem about this because.......(發揮你的創意想一個無法配合的理由) However, we can set up a meeting to discuss this. Don't worry. We wil make things work. Perhap you could give me a call back to confirm the date of the meeting and the details. I'll be expecting your call. Have a nice day. 2. 客訴(最近很少考) Good morning, Mr/Ms XXX. My name is XXX. I'm returning your call about your recent bad experience with us.In your message, you mentioned that... ....(這裡要靠你自己用一到兩句話簡單扼要的把他的內容表達重點是關鍵字要提到) First of all, we do apologize for the problems we have caused. After checking our system, we found there's a problem about our...... (發揮你的創意想一個理由最通用的就是computer or internet) To compensate for the incovenience, we will provide you a 20% discount coupon that you can use on your next purchase. Once again, we're sorry for the inconvenience we brought. Thank you for calling us. Have a nice day. 3.建議(通常是熟識的人) Good morning, XXX. This is XXX. I'm returning your call about your request.In your message, you mentioned that....... (這裡要靠你自己用一到兩句話簡單扼要的把他的內容表達重點是關鍵字要提到) I suggest to .......................(提供建議) Moreover, we can set up a meeting to discuss this. Don't worry. We wil make things work. Perhap you could give me a call back to confirm the date of the meeting and the details. I'll be expecting your call. Have a nice day. 希望這些對大家有幫助囉 -- ※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 118.169.11.177

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imwizu

04/13 18:26, , 1^F

04/13 18:26, 1^F

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imwizu

04/13 18:26, , 2^F

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guestcyc

04/15 00:48, , 3^F

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