[心得] 轉美服的過程

看板StarCraft作者dipro (迪普羅)時間14年前 (2011/04/06 10:26)推噓11(11推 0噓 23→)

留言34則, 16人參與討論串1/1

打完後發現超長，內容大概如下： <<前言>> <<為什要找美服的客服>> <<誰知道美服客服的e-mail是什麼？>> <<跟客服要說什麼？>> <<收到的第一封信>> <<收到的第二封信>> <<收到的第三封信>> <<收到的第四封信>> <<前言>> 先來說說轉美服動機是什麼好了。從最近比較常碰到的00，和小遊戲沒什麼人，或是要等很久。譬如說原po就沒有成功配對3v3一起打瘋狂電腦。個人喜好。>///< 再扯遠一點的就是，很多小遊戲好像都是美服先出，而不是同步一起上。但這些都只是深藏在心中的一個引爆點。最後就是美服有銷魂妹、起秋妹……，當然這扯太遠了。但是原po真的是因為看到起秋妹才有一股莫明的衝動換美服的。剛好那天起秋妹的下一兩篇是#1DcMhhBy和#1DcNvyrj, 由其是#1DcMhhBy這一篇，原po抱著我來一試的心態，就馬上去找美服客服。 <<為什麼要找美服客服？>> 因為#1DcMhhBy這裡面說到台服不願意在處理這樣的事情。所以如果還想一試的話，似乎直接找美服的客服是比較有可能會成功的。而且之前好像有成功的先例。所以原po就以不妨一試的心態，來嘗試。 <<誰知道美服的客服的e-mail是什麼？>> 至從原po推文中提到BZ有回應說可以的時候，原po的bbs信箱和水球就常有這種問題。先離題一下，不知道個位板大有沒有去過這個網址http://ppt.cc/A9(U，來找自己在 SC2碰到的問題。雖然我不太相信台服官網的內容。原因=>http://ppt.cc/_WH4。裡面的更新檔還是很舊的(這也是我想換服的一點，為什麼我買到的服務是這麼差)。離題了，sorry。而原po想，台服有這個網頁，美服一定也有。而且說不定服務更好。所以就抱著美國的月亮比較圓的心態，還真的找到http://ppt.cc/hm!F ，我就填了一些英文單字，下一段再說，我填了什麼。現在正試回答之前沒有回答e-mail是什麼？在這http://ppt.cc/Ozkg 。原po想問那些寫信來問的大大，你們真的有找過嗎？其實不難找。 <<跟客服要說什麼？>> 其實原po應該是沒有資格說這個，根據原po過往的發文或是推文記錄都不是太好。哈。但是這一篇#1DcXVrYo讓原po覺得應該野人獻曝一下。原po也在這邊順便回答r大的問題。原po基本上覺得，如果跟別人談用一種，[別人有，我也要有的](r大po文中雖沒有這麼說，但原po會這樣想，一定是有原因的，請不要問。)的這一種心態，我想被拒也不是不無可能，必竟換服不是BZ服務內容。BZ的確沒有一定要這麼做。那該怎麼辦？ 1.以原po這次成功的經驗是請求BZ，希望BZ能開一次特例，幫助原po能夠上美服。好像當初歐洲人移民到美國一樣，能夠放我上岸。所以態度上要放低。這例子有點誇張。 2.要告訴BZ你要轉美服的理由。做事總要有個理由，出師有名，別人也好幫忙。理由原po就不贅述。一個好的理由，打動對方願意開個例外幫忙，就成功了。 3.要跟bz說，如果bz願意幫這個忙的話，需要準備什麼來配合BZ的作業。這應該要的吧。基本上原po就是這樣轉服成功的。以下po出大家比較有興趣的東西，bz寄給原po的e-mail。 <<第一封，系統收到後自動發出的>>主要是說bz收原po的請求，順便告知bz的上班時間。原po都是在凌晨五點多收到bz客服的來信。 Thank you for emailing Blizzard Billing and Account Services! This is an automated response to your email to confirm that we have receive d your message. A response to your current message will be sent to you a s soon as possible. Please do not reply directly to this message as multipl e emails may cause delays in response time. PLEASE NOTE: Emails are processed in the order received during our norma l business hours of 7am to 8pm Pacific Time, 7 days a week . We also offer live Billing support by phone during these hours at: 1-800-592-5499, customers in Australia should call 1-800-041-378 . Automated phone support is available 24 hours a day, 7 days a week. To find more information Billing, Technical Support, In-Game Suppor t and Account Administration please use the following link http://us.blizzard.com/support/index.xml?gameId=11 Regards, Billing & Account Services Blizzard Entertainment www.blizzard.com -------------------------------------------------------------------------------------------------------- Gracias por comunicarte por correo electrónico con el Departament o de Servicios de Cuenta y Facturación de World of Warcraft! Esta es una respuesta automática a tu correo electrónico para confirmar que hemos recibido tu mensaje. Una respuesta para tu mensaje será enviada lo mas pronto posible. Favor de no contestar a este mensaje ya que correos electrónicos múltiples pueden retrasar significativamente nuestr o tiempo de respuesta a tu mensaje. TOMAR EN CUENTA: Correos electrónicos son procesados en el orden que son recibidos durante nuestras horas laborales normales, que son de las siet e días a la semana, de 7am a 8pm tiempo del Pacifico. No obstante, tambi én ofrecemos otras formas de asistencia que están a tu disponibilidad inmediata mientras procesamos tu correo electrónico. Ofrecemos asistencia automatizada y en vivo para servicios Facturación y de Cuenta. Puedes comunicarte con el Departamento de Servicios de Cuenta y Facturación por teléfono al: 1-800-592-5499, Clientes que residen en Australia deberán llamar al 1-800-041-378. A los clientes fuera de los Estados Unidos, o los que no pueden usar los números gratuitos proporcionados, sugerimos que entren en contacto con el Departamento de Servicios de Cuenta y Facturación marcando primero el código que ofrece su país para llamadas internacionales (varía para cada país), y luego el código para marcar los Estados Unidos (generalmente es el numero 1), seguido por el teléfono (949) 955-0283. Para encontrar mas información de Facturación, Asistencia Técnica, Asistencia En-Juego y de Administración de Cuentas, por favor visita la siguiente pagina: http:/eu.blizzard.com/support/index.xml?gameId=11 Muchas Gracias, Servicios de Cuenta y Facturación Blizzard Entertainment www.blizzard.com <<第二封, BZ客服寄的>> 原po覺得比較重要的內容是裡面提到的，that this is not a standard service。再次說明了，這不是一個一定要服務客人的一項活動。 Greeings, If you purchased a Latin American copy of Starcraft II and would like to have the region changed to North America, then we would be happy to consider changing the region for you. However, before we do so, please understand that this is not a standard service. We may change the region for you as an exception depending on the reason for your request, but there are things you must understand about the region swap process before we can continue: 1. This account action is an exception. Any further requests to change the region for a game account may be denied in the future. 2. Switching regions will disable the associated Battle.Net profile, including ladder ranking, team information, friends lists, Regional Real ID links, character name, and achievements (including those obtained through single player). You will lose all progress that you have made on the Latin American release of the game. 3. This replacement will not release the original Latin American license for further use. Once an account has been created using a license, that license is no longer valid. 4. The region swap process may take several days to complete. If you acknowledge these terms and would still like to have the region changed for the Starcraft II account, then please reply to this email providing your acknowledgement as well as the reason for your request. Regards, <<第三封，BZ客服寄的>> Greetings, Thank you for following up on this. We are currently working to get this transfer set up. It may take several days to finalize though as one final method of verification could you provide the answer to your account's secret question: What was the name of the first elementary school you attended? (please include the answer exactly as you entered it even if it is not in English) Thank you for your patience. Again this may take several days to finalize, I will follow up when there are any updates. Regards, <<第四封，BZ客服寄的>>結束了。 Greetings, As we discussed, switching regions will disable the associated Battle.Ne t profile, including ladder ranking, team information, friends lists, Regional Real ID links, character name, and achievements (including those obtained through single player). The new key will be applied to your account within the next few days, you do not need to take any further action. Previous Region: Taiwan New Region: North America Please note that performing this type of replacement will not release the original license for further use. Once an account has been created using a license, that license is no longer valid. If you need access to download the game please log into your Battle.net account page at https://us.battle.net/. Select manage game for StarCraft II. Select the appropriate PC or Mac download link and save this file to your system. Once the file has been downloaded, double click on the file to begin the download and installation. If you have additional questions or concerns, please reply to this email. If you would rather speak with someone directly, please contact Account & Technical Services. Our contact information can be found at http://blizzard.com/support/article/cs. Regards, -- ※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 114.32.175.100

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