[抽獎] 服務失誤歸因與後續行為-抽海港券+五月天
問卷名稱:線上服務失誤後消費者之歸因與抱怨行為之問卷
研究目的:本研究的目的在於「探討線上服務失誤後消費者之歸因與抱怨行為」,以線上購物為例
填答條件:無限制
其他聲明:
研究單位:國立成功大學企業管理研究所
研究者姓名:黃媛媛
聯絡人姓名:黃媛媛
聯絡方式:yuanyuanhuang123@gmail.com
問卷連結:以下有8個情境,隨機點選一個情境進行作答
情境1:https://zh.surveymonkey.com/r/SH7TMBR
情境2:https://zh.surveymonkey.com/r/S65XWB5
情境3:https://zh.surveymonkey.com/r/SZTG7PN
情境4:https://zh.surveymonkey.com/r/S5CSQZL
情境5:https://zh.surveymonkey.com/r/S5B3XPF
情境6:https://zh.surveymonkey.com/r/S5ZYK6C
情境7:https://zh.surveymonkey.com/r/RK7XZ88
情境8:https://zh.surveymonkey.com/r/RKCWLPH
回饋獎品:會從「有效問卷」中抽取
1.海港晚餐餐券,抽兩名,各一張
2.西堤餐券,抽三名,各一張
3.五月天演唱會門票3/20看台區一組兩張,抽一名。3/19 一張,抽一名(3/14前抽出)
4.100元711禮卷,抽5名
問卷截止時間:每個情境達150份
若違反版規請告知一下,先感謝各位的幫忙!!
問卷截止時間:
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