[閒聊] 請問遇到民眾投訴或抱怨時
各位好：
我是菜鳥
想請問關於民眾投訴或抱怨發生時
是每一件都會被記錄下來並轉讓各相關分單位都知道的嗎？或是什?情況下的投訴算很嚴重？
因為我們開會時，主管都會把其他單位被投訴案件說出來分享，我怕那一天真的萬一不小心有個誤會被民眾打電話或怎樣地投訴抱怨，這樣也會各單位眾所周知嗎？？
很怕民眾的菜鳥壯膽問，感謝回答！
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