[問題] 遠傳收訊不好 想解約
是這樣的,小弟8/7到名店攜碼辦了遠傳3G升4G吃到飽698專案,
先前沒辦試用,認為這電信業三大龍頭,收訊品質應該差不多,
想想中華、台灣都用了好幾年來用看看遠傳好了,
沒想到在我家裡4G訊號品質差強人意,家中某些位置上網會直接卡住,
於是去電客服申訴,得到的答案是公司設備問題還有因住家樓層太高等等理由,
改善可能要3~6個月,願意減免月租費75元/每個月,或是讓我解約,
專案補助款打八折(也就是違約金),預繳的部分扣除月租費後以支票退還,
老實講我不太能接受,也有告知客服這樣折扣太少,他們也只是一直道歉解釋,
我有算過這樣如果解約的話我好像還要賠錢,
專案補助款6108*0.8=4884(我要付的違約金),
我當初NP拿到退傭4800,扣掉這一個多月月租費只剩三千多,
是不是還得賠一千多給遠傳的意思?
因為第一次遇到想解約的狀況,
各位大大會建議我繼續向遠傳客訴爭取月租費上的折扣,
還是爭取違約金的折扣再低一點呢?
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