[問題] 可以取消中華電信4g方案嗎？
話說我媽今天接到中華電信來電通知可免費升級4G，
因為我媽對方案並不了解，
在對方推銷下，
就口頭答應對方，
後來我得知這訊息，想取消升級4G，
於是詢問客服，
客服表示會幫我媽受理取消案件，
但不保證一定可以取消，
之後沒多久我媽收到簡訊說3G移轉4G方案將於下週一生效，
想請問在下週一前，
到底能不能取消3G升級4G?
還是說口頭答應就不能變更？
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