[問題] AMAZON退款問題
兩周前在AMAZON訂了兩雙sanuk
上周收到鞋子，發現款式錯誤，寫信給要求重新寄送
AMAZON幫我建立新的訂單，然後要我把寄錯的鞋子寄回去
昨天收到補寄的商品，一雙正確一雙顏色錯誤
本來想要求客服再補寄一次，但客服說商品缺貨
但可以退部分的款給我，我也不用寄回商品
原文如下
as one time exception I can go ahead and process a full refund amount of
$30.97 instead and you do not have to return the item.
原本的訂單是用信用卡結帳的
本來以為會退回信用卡，但是卻是退到gift card
之後收到客服的信說因為我原本的訂單有用gift card結帳，但我很確定整筆訂單是用信用卡刷的
Since the order was partially paid by gift card, $30.97 will be returned to
your gift card balance in 1-2 business days. These funds will be
automatically applied to your next order.
請問有人有過類似經驗嗎?
可以要求他退回信用卡裡嗎?
剛剛又問了客服
但可能退款流程還在進行中吧，客服也查不到
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