[問題] Asos 購物問題，有色差?會如何處理呢?
各位大大安安
事情是這樣子的，小弟在asos上買了一件外套
看了一下顏色之後 上面標示米色
http://ppt.cc/Fcfu
如上圖
結果實際上收到的時候，是軍綠色的
https://dl.dropbox.com/u/95476264/IMAG0085.jpg
後來就跟asos的客服訊問，問他們是否寄錯顏色
但客服的意思是說，這件本來就是米黃偏軍綠色，頂多給我退10%...
而且也沒有所謂的米黃色(他們一直很堅持，這是正確的顏色)
在一陣爭議之後，後來想說算了，因為英文也不輪轉
改換尺寸就好了，因為有點太合，但他們又一直堅持說那件的顏色就是這樣(軍綠色)
搞了一整個下午之後就想說算了，那就改換尺寸就好了
只是我問他們的換貨流程之後，他們就不理我了 xd
是要先等他們寄來我再寄還給他們嗎?
請有經驗的大大能分享一下
ps. 我這樣有很奧客嗎....
這是他們的回答
Hi, thanks for sending these photos over to us. I'm so sorry about this. As
the item in out of stock, we can't replace it for you. Would you like us to
arrange a 10% refund for you as goodwill? This will make the item non
returnable. Or you can return the jacket to us and we'll refund you in full.
ASOS Casey
我:If I replace it to "M". Can your make sure it will be right colour "Beige"?
Or it's only "khaki green" in the stock?
asos:Hey, as we advised, the jacket is out of stock so we cannot replace this for
you. ASOS Kym
我:Hey, I said that I will replace to "M" . And "M" is in the stock.
asos:Hey, the jacket is back in stock. We can process a replacement for you but
the same olive green colour will arrive as this is the correct colour of the
jacket. ASOS Kym
我:I have said that I don't care the refund , what is your company's process to
replace this jacket ?
return this S size to you and send me the M size ?
I what to know how long if I want to replace it .
asos:Hey, we've already advised we will replace this for you. But the green shade
is the correct jacket, therefore you will receive this colour again. ASOS Kym
謎:其實後面有點看不懂= =
他們的意思應該是說 建議我換m的 但是還是會收到一樣的東西吧
這樣是有算流程在跑了嗎?
--
※ 發信站: 批踢踢實業坊(ptt.cc)
◆ From: 203.222.16.181
※ 編輯: maybeislove 來自: 203.222.16.181 (08/10 21:32)
→
08/10 22:11, , 1F
08/10 22:11, 1F
→
08/10 22:12, , 2F
08/10 22:12, 2F
推
08/10 22:23, , 3F
08/10 22:23, 3F
→
08/10 22:58, , 4F
08/10 22:58, 4F
推
08/10 23:17, , 5F
08/10 23:17, 5F
→
08/10 23:18, , 6F
08/10 23:18, 6F
推
08/11 02:27, , 7F
08/11 02:27, 7F
→
08/11 02:29, , 8F
08/11 02:29, 8F
推
08/11 04:37, , 9F
08/11 04:37, 9F
→
08/11 04:37, , 10F
08/11 04:37, 10F
→
08/11 04:38, , 11F
08/11 04:38, 11F
→
08/11 04:39, , 12F
08/11 04:39, 12F
可能我表達的不太清楚，尤其是用英文
第一，我想要的是"米色or咖啡色"的外套，而我收到的實品是"軍綠色"
有部份對話我沒貼上來，是因為怕冗長(要求確認顏色，而客服認定只有軍綠色)
我想跟客服確認的是否他們寄錯顏色而已，只因他們的網站上面是標"beige"
如果google翻的不是太差的話，應該跟綠色扯不上邊 0.0
而大大認為沒有色差，可能是你的電腦比較優秀，不過至少樓上有的大大也跟我看的一樣
從頭到尾我也沒跟他們要求退錢啥的，更何況asos本來就可以退貨
10%也才幾百塊.....原價品我都在買了= ="
若有米色的話 請求他們跟我換貨，就算加一尺寸我也接受
我是不知我鬼打在那....可能我英文太差 客服看不懂
※ 編輯: maybeislove 來自: 203.222.16.181 (08/11 06:57)
推
08/11 10:23, , 13F
08/11 10:23, 13F
→
08/11 10:24, , 14F
08/11 10:24, 14F
→
08/11 11:23, , 15F
08/11 11:23, 15F
推
08/11 12:31, , 16F
08/11 12:31, 16F
→
08/11 12:31, , 17F
08/11 12:31, 17F
推
08/11 13:49, , 18F
08/11 13:49, 18F
推
08/11 15:16, , 19F
08/11 15:16, 19F
推
08/12 11:45, , 20F
08/12 11:45, 20F
→
08/12 14:17, , 21F
08/12 14:17, 21F
→
08/12 16:04, , 22F
08/12 16:04, 22F
推
08/12 19:15, , 23F
08/12 19:15, 23F
→
08/12 20:34, , 24F
08/12 20:34, 24F
推
08/13 14:20, , 25F
08/13 14:20, 25F
→
08/13 14:21, , 26F
08/13 14:21, 26F
→
08/13 14:22, , 27F
08/13 14:22, 27F
→
08/13 14:23, , 28F
08/13 14:23, 28F
推
08/13 17:07, , 29F
08/13 17:07, 29F
推
08/15 12:31, , 30F
08/15 12:31, 30F
→
08/15 17:30, , 31F
08/15 17:30, 31F
→
08/15 17:30, , 32F
08/15 17:30, 32F
→
08/16 02:26, , 33F
08/16 02:26, 33F
→
08/16 02:27, , 34F
08/16 02:27, 34F
→
08/16 02:27, , 35F
08/16 02:27, 35F
→
08/16 02:28, , 36F
08/16 02:28, 36F
推
08/17 00:07, , 37F
08/17 00:07, 37F
推
08/17 00:09, , 38F
08/17 00:09, 38F
→
08/17 00:10, , 39F
08/17 00:10, 39F
→
08/18 00:25, , 40F
08/18 00:25, 40F