[問題] 請幫幫我帳號的問題....(已解決)

看板GuildWars作者Aaron1107 (夢想起飛中)時間13年前 (2012/12/17 11:39)推噓3(3推 0噓 4→)

留言7則, 2人參與討論串1/1

文章很長...但到現在還是沒有解決...讓各位大大眼睛酸痛很抱歉.. 是這樣的小弟也是也是在遊戲剛出的時候就已經購入到了最近比較忙很不常上線的時候卻發現了一封這樣的信(12/11) 由AernaNet發出: "Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account. Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/. Thanks! -The ArenaNet Team" 那時也沒有去注意什麼(忘了有沒有點了) 也就沒繼續理會這郵件後來因為就又更忙一直到了14號晚上想說終於有點空想完結果就出現了帳號或密碼錯誤的問題我那時還很單純的以為是要強迫我去換密碼.... 結果一到了官方登入時密碼錯誤 Orz.. 問了朋友才發現我似乎有登入過到了巴哈看被盜帳號的問題我也按照著他的步驟也寫了信給官方 (就是點他的網站連結有了什麼帳號被盜的選項然後寫入我之前的資訊等等) 後來也很快的回信給我(我填入後就隨即收到了) 12/14 由Guild Wars 2 Support 發出內容就是什麼有有人不久會審閘我的supportticket 要我耐心等待並會在短期內回覆後來我也回信給這個寄信的郵件想說試著回覆看看結果居然也很快的回我.... Hello, Thank you for contacting NCsoft Account Support. I am transferring this support ticket to the NCsoft Account Admin Team so that they can review your appeal. Once your appeal has been reviewed or if additional information is necessary to process this request, the NCsoft Account Admin Team will update this ticket. Generally, investigations can take 48 hours or longer, depending upon the individual factors that led to the sanction. However, our current wait times are longer than usual due to an increase in support contacts from upcoming events. We appreciate your patience while your case is being reviewed. The NCsoft Account Admin Team will only review the account sanctions and will not be able to assist you with game/account specific questions such as item/character status, how an account may have been compromised, or specific information about an account intrusion. If necessary, those issues can be addressed by the Game Support Team once your appeal has been completed. Thank you, Agatha NCsoft Account Support 後來隨即給了我一組這樣的回覆 A Guild Wars 2 Support account was automatically created for you, but you will not be able to login to the support site until your password has been set. For Security purposes we DO NOT recommend you set your Guild Wars 2 Support account and your Guild Wars 2 Game account to the same password. Clicking on the link below will only set your password for your Guild Wars 2 Support account. Your support account will NOT change or link to your game account in any way. Your username is: aaron11071107@hotmail.com Your registered email address is: aaron11071107@hotmail.com (那是我的電子郵件) 後來又給了我一個連結讓我可以修改密碼我改好之後以為可以登入遊戲了後來還是不行... ===================================================================== 結果就當我填完那個官方的 hacked account 後又回覆了我可以到這個地方填入 https://account.guildwars2.com/recovery 結果不管我填入哪個都顯示不對的訊息出來... 我又再回信了一封給他們 (都是對著 support者) 後來他們終於又回了一封信 Hello Su, We will definitely help you retrieve your Account information. We changed your login information to: Account Name: aaron11071107@163.com Password: XXXXXXXXXX Please login using your current information at https://account.guildwars2.com/ and follow the steps below to personalize your password. 1. Click on the "Edit Profile" at the upper left side of your page (it will have two small gears for an icon) 2. Under the "Change Password" subtitle, please enter your old password, as well as the new password (that you would like to have) in the appropriate fields 3. Click "Save Changes" to complete the password change Below we've included links to a couple of Account Security web-pages. They both have tips and tricks to help improve your computer and account security. Tips for Keeping your Account Secure URL: https://www.guildwars2.com/en/news/tips-for-keeping-your-guild-wars-2-account-secure/ Security FAQ https://help.ncsoft.com/app/answers/detail/a_id/993 We hope this information is useful to you. If you have any further questions or concerns, let us know. See you in Tyria! Regards, The Guild Wars 2 Support Team http://support.guildwars2.com 我以為是他們連同帳號和密碼都給我了超開心的我也迅速的點了進去也用好結果他跟我說回到原本的郵件裡面去有個link去點他後才會讓整個帳號生效... 我再回到我hotmail的地方看沒有但我也沒有163.com的郵件阿 Orz.... 後來我回信之後跟她說我在hotmail裡面沒有看到而且我也沒有163.com的信箱是不是可以在確認一下卻一直都沒有回覆我了.. 一直到15號才又回覆我說 Hello, The issue you're reporting will require a bit of additional investigation. I am escalating your ticket to a Senior member of the Account Login Team to further assist you. Someone will be in contact with you as soon as the issue has been fully reviewed. Thank you for your patience, Adonis NCsoft Account Support 到今天就一直都沒有回我任何消息... 我已經不知道該怎麼去解決了 Orz........ -- ※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 111.251.84.139

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