[問題] 求助！在義大利受到旅館不實指控

看板EuropeTravel作者azt911231時間8年前 (2016/06/13 04:45)推噓19(19推 0噓 19→)

留言38則, 15人參與討論串1/1

遭到旅館無中生有不實指控該如何採取救濟途徑？ Ps 手機po文排版很差請見諒各位版友好，我們於義大利時間6/11住進義大利La spezia 都某間公寓裡的民宿。之後於 6/12早上八點十分退房離開，房間一切正常，沒有任何損壞或污損。房門鑰匙依照民宿主人指示，放置於房內桌上(因此房門未上鎖，也無法反鎖），並到旅店辦公室回報退房，但辦公室門上鎖。於是便離開並且九點十分搭車離開該地。但離奇的是，我們於12日晚間八點出頭收到主人來信說"我們於房內便溺並打破玻璃，要求我們賠償，並已將照片通知警方和我們的大使'' 我們收到此訊息後十分的震驚，並馬上回覆訊息，且要求出示照片。可是她至始至終都堅信是我們所為，不斷跳針地指控，我們要求看她一直反覆提及的照片到最後也未寄給我們看，到現在我們還是一頭霧水對於如此指控和信中措詞感到憤怒。目前這裡是晚上十點多，明天一大早會打給駐義辦事處。在此想請問各位還有什麼需要做的救濟途徑..... 在此附上信件內容：民宿主人： we have reported to the Italian authorities for the damage they have caused. y ou have urinated and defecated in the rooms. ashamed. put immediately the mone y in the credit card to charge for the damage you have done. we are sending th e photographs to your consulate in Italy. we are waiting no longer than three days and then contact you. 我： This is a very serious accusation. I have just checked with all my friends an d none of us did such thing to your room! Please rechecked if this is the exac t room we resided yesterday (4F, No.17). Besides, we really have no reason to do that, we all lived in that room, too! There is no possibility we urinate or defecate on the bed. I kindly ask you to send us the photos you took, if possible, and please tell us which bed exactly was damaged. This is a very weird and strange situation. We left the room at 8:00 am this m orning and passing by the counter to check out, but the door was locked and we did not meet you. Therefore, we leave the keys on the tables in the room, as t he letter in an envelope suggest us to do so. Then we just went had our breakf ast and took the train at 9:00. Again, it is not possible that we did such dir ty and shaming thing. We had a really tight schedule today and there was no ti me for doing so. We wish that you just sent the email to the wrong person. Ple ase rechecked the room number and video tapes, if there is any. We're so shocked to be informed such disgusting thing. There must be some mist akes and we really hope this can be figured out as soon as possible. Please contact us if you have anything to update, thank you. 民宿主人： dear sir I assure you that the defecation and urine, as well as dirt left, med lar stones, broken glass is just the room occupied by you. the photographs we will send them to your embassy. 我： Do you have any monitor or video tape to demonstrate who might enter the room ? We are so confused to this situation because we DID NOT do such thing! Is th ere any possibility that animals or other person broke into the room? I have a lso contacted our embassy to help us in this emergent condition. I kindly ask you also send those photos to us, so that we can figure out what might have ju st happened. Thank you. Please contact us by phone, immediately. We kept calling your hotel phone number but no one answered. Our phone number: +8869xxxxxxxx Thank you. 民宿主人： our rulers have come into your room after your departure. It was just you is o nly you had the keys you have left isto in the room. They took seven hours to clean it out of your crap. there is an accurate photographic record and testim ony of the two rulers. we have already written. you know what you have done as well as all the dirt you have left. we will send it to our lawyer. we think w e have done this on purpose. 後面還有好幾封信件礙於版面，有需要再截圖附上 -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 79.6.223.61 ※ 文章網址: https://www.ptt.cc/bbs/EuropeTravel/M.1465764349.A.C4C.html ※ 編輯: azt911231 (79.6.223.61), 06/13/2016 04:50:47

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dosomethnig

06/13 05:19, , 1^F

06/13 05:19, 1^F

※ 編輯: azt911231 (79.6.223.61), 06/13/2016 05:27:23

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zrrh

06/13 08:15, , 2^F

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zrrh

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water19

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elisabelle

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foreverday

06/13 11:21, , 6^F

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民宿名稱是 Golfo dei poeti resort

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wf3510

06/13 11:31, , 7^F

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Qedosh

06/13 12:30, , 8^F

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Ihavenoidea

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其他的回信內容 http://i.imgur.com/w2QIOIL.jpg

http://i.imgur.com/7ay4QmL.jpg

http://i.imgur.com/hdiRI0X.jpg

http://i.imgur.com/zrWce7j.jpg

所以接下來回信大概要怎麼寫比較好我大概把可以說的都說了...... ※ 編輯: azt911231 (79.6.223.61), 06/13/2016 13:56:27

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ludwig0201

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ludwig0201

06/13 17:04, , 11^F

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今早9:30已致電駐義代表處協助處理，並將所有往來信件以及民宿資料寄給辦事處，辦事處將會於民宿溝通 Ps 早上問駐義代表處有沒有收到golfo民宿寄的"投訴照片"，他們檢查email說沒收到任何有關這件事的訊息 ※ 編輯: azt911231 (79.7.150.217), 06/13/2016 17:21:26

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aerts

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kruzin

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charogne

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charogne

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