Re: [其他] 工人物語帳號毀損官方維修主管的回信
※ 引述《thebanana (banana)》之銘言：
: Hello thebanana, Thank you for taking the time to get in touch. It looks like
: you account has been currupted. In most cases, we are able to remove the zone
: errors so the players can log back in. However, in your case, every time we
: remove the error and you attempt to log back in the error returns
: The only way to fix the issue to to reset the account. This mean the account
: would go back to level one, however all the gems you have bought would return
: to you automatically. We would also return all specialists, decorations, and
: shop/special buildings, and the rest we would turn them into resources so you
: can use while you progress again over the levels
: The only items we cannot give you would be the ones in your mail and in your
: star menu (apart from the specialists). Unfortunately this is the only
: solution we can offer you at the moment. We have enabled the zone reset, and
: the option can be found on your "My Profile" page after you log in again on
: the website. In order to activate the zone reset, you are required to re-type
: your password on the required box and confirm. The account will then be reset
: on our next maintenance day.
: We apoloigize for this inconvenience, and if you have any questions please
: reply to this message. Please also inform us when you have activated the
: reset option. Many thanks. Kind regards, "The Settlers Online" Support Team
最後一次對方的主管出面了 但似乎真的沒救的樣子
想請問一下有做過線上遊戲工程師的朋友們
線上遊戲都不會備份的嗎? 還是真的有啥特殊情況是不能透過回溯機制恢復帳號的?
Hello,
Thank you for taking the time to get in touch.
First I would like to introduce myself, my name is Michael and I am the lead
support advisor for the Settlers Online.
I have looked over this and checked our tools to see if we can offer you a
better solution than a reset. As this problem is with a zone that we can't
manually remove this leaves us with 2 options only. We are aware of the
problem and are looking for a solution to this but we have no timescale on
how long it may take for a fix to be found and deployed,
Our the other option is to reset your account, as we have manually tried to
remove this problem more than once we would advise that you take the reset,
although this will place you account back to level 1 the problem will be
fixed and once done all the items my staff have mentioned to you will be
placed back on your account.
I understand your frustration with and if we had any other way to correct
this issue without resetting your account his would have been attempted in
the first instance.
With regard to transferring gems to a different game this is something that
can't be done I'm afraid, the gems on this account have been used and
although you can't access the game at the moment the fix we have offered
although not ideal would please the gems back onto your settlers account.
If you would like to reconsider and have your account reset then please let
me know and we can begin this process for you.
Kind regards,
Michael
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