[問題] 求助 被AirAsia拒絕上機
事情發生在昨天晚上
我的班機是AirAsia 航班編號D7206
3/27 21:25 從Kuala Lumpur出發
中間經Gold Coast轉機,前往Auckland
手上也持有紐西蘭的離境機票
4/30 08:05 Christchurch 到 Gold Coast
也有後續從澳洲離境的機票
5/4 09:05 Gold Coast 到 Singapore
一開始在check-in櫃檯時,櫃檯人員是先詢問我有沒有持有澳洲的visa,我回答我只是在
那轉機,而且我拿的是台灣護照不需要申請簽證
她後來就打電話內線給其他部門詢問之類的……
我就聽到電話對面的人問她,我持有的是什麼護照
她回答Republic of China,然後電話裡講一串後轉過頭來跟我說要轉機簽證,叫我去ser
vice center,另一個櫃檯排隊
當下我根本不知道那是什麼東西,急急忙忙上澳洲移民局的網頁查詢相關規定,發現持有
台灣護照的公民,在72小時內轉機離境根本就不需要簽證……
https://www.border.gov.au/Lega/Lega/Form/Immi-FAQs/do-i-need-a-visa-to-transit
-through-australia
排隊排了快1個半小時輪到我後,我向服務人員出示我的護照,去程跟回程機票,以及澳洲
移民局網頁對於transit visa的相關規定……
結果還是不行check-in…………
說我在紐西蘭的離境機票,4/30 Christchurch到Gold Coast,沒有持有澳洲簽證,我是5
/4從Gold Coast飛Singapore……
我說那我現在重新訂一張澳洲的離境機票行不行,在72小時內轉機離境就不需要澳洲簽證
了,他跟我說不行,完全不知道為什麼不行
然後問說可不可以我在紐西蘭境內再去澳洲大使館辦簽證,答案也是不行,要事先辦好
我就被拒絕登機了,叫我先去吉隆坡的馬來西亞的澳洲大使館辦簽證,他這麼系統替我留
紀錄,什麼時候簽證辦好再搭下班去奧克蘭的飛機,然後可能還要補差價……(我當初是
大特價買的機票……補差價也不知道要補多少)
請問這樣是正常的嗎?我有什麼方法可以捍衛自己權益嗎?現在要去跑大使館了……覺得
心慌意亂……請各位求助……謝謝
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