[新聞] 22官不滿班機延誤 向國泰航空索賠40萬
保訓會等22名政府官員8月到北歐出差,在香港轉機時,不滿班機延誤及國泰航空處理方
式,要求賠償新台幣40萬元,還向交通部投訴。民航局則表示,會請雙方再溝通。
交通部次長吳盟分接到相關陳情,請民航局了解並協調處理。
據了解,22名政府官員8月中經香港轉機芬蘭開會,但當天遇到暴雨,受天候影響,香港
機場部分時段關場並管制起降,很多航班都延誤,保訓會這團延誤約10小時左右。
國泰航空當時安排搭機旅客在貴賓室休息用餐,但事後部分旅客不滿國泰航空的安排,向
國泰投訴後,國泰航空給50美元國泰航空兌換券,供購買機票或機上購物使用。
根據民航局了解,國泰航空公司基本上該做的都有做,但旅客仍認為權益受損,要求國泰
航空賠償更多。
保訓會人員透過旅行社與國泰航空溝通,原本國泰空願將賠償額度提高至每人150美元兌
換券。
不過,保訓會人員不滿只給兌換券,且仍認為額度偏低,要求應給新台幣20萬元,且要給
現金,國泰航空不同意,保訓會人員再加碼至40萬元。
民航局表示,仍會請雙方再溝通,針對消費者不清楚部分再說明,或航空公司有未盡理想
之處會再改善,若都無法達成共識,就只能走司法途徑,尋求民事賠償。
公務人員保障暨培訓委員會副主任委員葉維銓晚間受訪指出,8月15日當天,22名受訓文
官要赴芬蘭考察,原本旅行社安排搭乘國泰航空,從桃園飛到香港,再轉搭芬蘭航空班機
飛到赫爾辛基,原本晚上7時的飛機,卻延誤到凌晨1時才從桃園起飛,抵達香港時已經是
凌晨3時許,根本趕不上原本要搭的芬蘭航空。
葉維銓說,一行人在香港機場貴賓室等待,國泰根本沒有安排過境旅館,第2天早上9時30
分才搭乘國泰航空飛到米蘭,再轉赴赫爾辛基;原本預訂早上6時抵達赫爾辛基,最後是
當天深夜11時才到,行程整整延誤17個小時。
葉維銓說,考察行程被嚴重打亂,國泰航空公司在安排他們赴香港轉機,沒有盡到應有的
責任,當一行人在香港等待過境時,航空公司也沒有妥善安排,旅行社因此代替旅客向航
空公司提出求償。
#台灣鯛
來源:http://udn.com/news/story/1/1193946
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